What you will be doing :
To report to duty punctually, in full uniform according to appearance and grooming standards
To promote and maintain a positive working relationship at all times with all the Colleagues of The Lobby Lounge and the Fairmont Bab Al Bahr.
To consistently offer professional, friendly and warm service
To demonstrate a complete understanding of The Lobby Lounge procedures and set service standards as outlined in the Fairmont Bab Al Bahr handbook and the The Lobby Lounge Colleague Resource Guide
To follow all standards and directions as given by The Lobby Lounge management and as outlined in the Job Task Checklist
To have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.
Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
To understand each service station and all side duties assigned to that station
Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
To understand how to operate all the equipment used in the outlet
To actively participate in all health and safety procedures for The Lobby Lounge the entire hotel
To follow all of safety and sanitation policies when handling food and beverage
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in The Lobby Lounge.
Your experience and skills include :
Previous work experience within an upscale high volume establishment
Excellent knowledge of beverage product and wide repertoire of mixed drinks
Excellent interpersonal skills and a team player attitude
Willingness to learn new concepts and ideas