Senior Resource Management Specialist
Dubai, Dubai, United Arab Emirates
منذ 6 يوم

Your Role :

  • Collaborate closely with Professional Services and Education teams to centralize resource management activities
  • Obtain resources for all Professional Services and Education engagements based on expertise and calendar availability for work outlined in Statements of Work
  • Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition
  • Manage and resolve resource booking conflicts
  • Meet weekly resource meetings with Professional Services Engagement / Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues / conflict resolution
  • Build, maintain, and communicate resource forecasts based on weekly meetings with Professional Services leads
  • Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagements
  • Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues
  • Manage provision of virtual training courses
  • Assist with managing and increasing utilization numbers on the Professional Services team
  • Efficiently work within software applications like Microsoft Office Suite, Google Suite, NetSuite, Kimble, and Salesforce
  • Your Opportunity :

  • Mentor and guide Resource Management Specialists in best practices, process, and key aspects of resource management
  • Identify and manage potential engagements that should be subcontracted to our partners. Ensure that proper process is followed and engagements are closed out in a timely fashion
  • Point of escalation for Resource Management Specialists
  • May perform other duties and responsibilities that management may deem necessary from time to time
  • Key decisions

  • Plan and manage backlog for individual engagements
  • Maintain accurate revenue forecast for assigned customers
  • Manage their portfolio of engagements from start to finish, including formal closure of engagement
  • Monitor planned utilization and make decisions based on who is under / over-utilized
  • Identify areas for improvement and design and implement solutions
  • Manage special projects relating to process improvements, industry best practices, or other initiatives at the request of the Director, PS Operations
  • Working Environment & Conditions

  • Ability to work at a computer for an extended period of time
  • Globally distributed client organization that operates both in-office and remotely
  • Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings
  • Infrequent travel required
  • What You'll Need :

  • 5 years of resource management or project management experience in software solutions industry
  • Bachelor's degree is preferred. May substitute experience for education.
  • Proficiency in MS Office applications including Microsoft Excel
  • Salesforce / Kimble experience a plus
  • Conflict-resolution and problem-solving skills
  • Clear and concise communication in both written and verbal form
  • Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results
  • Highly detail oriented and able to work autonomously
  • Ability to manage multiple tasks and tight deadlines with confidence and ease
  • Ability to prioritize and organize workload across multiple groups
  • RMCP certification preferred
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