To Assist Service Manager Front Office in maintaining an efficient operation of the Front Desk .Also, to make sure the smooth and efficient check-
in and check-out of guests. To thoroughly understand and adhere to hotel’s credit policies and cash handling responsibilities.
To be responsible for all issued funds, foreign currencies, and all collections handled during the course of the day.To be responsible for the daily activities of Front Desk operations and maintain a close working relationship with other Service Manager.
To be responsible for room’s inventory and ensuring that guest’ requests and preferences are met and works on a partnership with the Housekeeping Rooms Controllers to ensure smooth running of rooms’ preparation.
Walks the talk about Guest delight and be a role model for the team regarding the Guest Delights
Anticipates and exceeds guest needs as much as possible.
Prepares keys and welcome folders. Review nest day’s arrivals and blocks rooms for any special requests, early arrivals, specific GTC guests (e.g. VIPs) and groups.
Assumes duties as may be assigned by Front office Manager.
Complies with hotel’s health, safety and hygiene regulations.
Prepares a shift hand-over to the incoming shift.
Reviews group accounts daily for accuracy.
Checks cashiers banking at completion of shift.
Ensures proper hand-over of all outstanding issues to next shift.
Assigns routine daily tasks to staff and follows up on completeness.
Conducts Front Desk routine maintenance inspection & raises work orders as needed.
Conducts daily briefing.
Maintains cleanliness and order in the Front Desk area at all times.
Ensures that all guests receive consistent, prompt and cordial attention at all times.
Ensures that staff provides a courteous and professional service at all times.
Monitors all arriving guests through guest arrival list ensuring the notes, set-up and guest requirements are followed up.
Controls room assignment during peak period and high occupancy.
Ensures that all staff has sufficient floats / / banks to service guests during their shift.
Monitors guest registration cards ensuring that staff adheres to established standards and inputs correct information into the computer after guest check in.
Monitors room status and discrepancies.
Upsells rooms, F&B outlets and other facilities whenever opportunities arise.
Is responsible for the inventory and control of stationery and collaterals for Front Office use.
Ensure that shift reports are printed and Traces are followed up accordingly.
Handles any relocation pledges follow through.
Ensures that Interface Lost Postings are regularly checked.
Plan for unexpected arrivals disseminate information to relevant department.
Set up and coordinates room maintenance programme with Housekeeping and Engineering.
Coordinates with Housekeeping on the turnover of rooms to ensure availability for vacant clean rooms upon guests’ arrival.
At least 1 year experience in a similar position in a 5* hotel
Excellent communication skills in English & Russian (oral and written)
Physically fit, active and can deal with pressure. Highly motivated and passionate about the job and his career
Good knowledge of computer operations (MS Office, Opera system)