Acts as the owner of Incident management & Requestfulfilment activities in Vodafone Money Transfer support team. Handle all daily incidents and Service request raised by Customers within agreed SLAs and performing all Daily Health checks for ensuring High Service availability.
Handling the support from End to End for both issues and requests
Manage and maintain all backend servers in order to provide reliable service according to the SLA
Ensure End to End Service Monitoring is in place for all services
Apply any new requirements or changes in the production platform via change control process
Supporting all M-Pesa in Markets through INC / PBI / CRQ
Engaged in Weekly Service review Meetings for each Market
Perform Sanity checks for any new deployments in Production Environment.