Manager - Lifeguards
Dubai Parks and Resorts,
Dubai
منذ 12 ساعات
source : Wisdom Jobs

Building FunJoin the team of the first LEGOLAND Park in the Middle East and help us create amazing experiences for families from around the world At LEGOLAND Dubai we rely everyday on our Model Citizens employees in meeting our ultimate goal of bringing the LEGO values of creativity imagination learning quality and fun to life and deliver truly memorable experiences to our guests With over interactive rides live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine Come and work where work is PLAY At LEGOLAND we make every child a HERO DepartmentAs the person responsible for the overall management of the LEGOLAND Dubai Waterpark team of lifeguards and area hosts the individual will lead maintain continually improve and uphold the safe operational delivery of the facility They will ensure that the company standards and values are met and developed through working relationships with all wider levels They will provide direction to the LEGOLAND Dubai Waterpark team through departmental managers and supervisory team and will implement procedures and training to nurture a behavior where the health and safety of our guests and staff is of paramount importance Job Responsibility Operations Exceed guest expectations through ensuring departmental team deliver to agreed service standards Organize and Implement the training of the Waterparks lifeguard and host position teams to required standards within timeframes set Working alongside key operational stakeholders of the waterpark facility to ensure all standards and KPI s are met Show a well-

developed sensitivity to customer needs by continually monitoring employee and guest interaction and acting on departmental results such as Mystery Shopper and customer satisfaction scores Carry out the role of Park Duty Manager on a rota basis Ensure risk assessments are carried out in line with procedures and are updated regularly as ongoing live documents Actively demonstrate the company values to all colleagues Chair weekly and monthly meetings with direct team and attend weekly meeting with senior team Establish and maintain effective lines of communication throughout the department by providing operational presence MarketingLiaise with Marketing Revenue Management teams to communicate occupancy offers etc Contribute to Resort Dynamic Events supporting the operational team as and when necessary To promote LEGOLAND Dubai as an employer of choice FinancialResponsible for relevant department budgets reviewing forecasts monthly and compile and submit annually working closely with department managers Authorize the issue of complimentary tickets or services when resolving guest complaints Submit and manage future capital projects and expenditure to the Director of Operations Identify and plan for contingencies as required Manage OPEX wages and line items to achieve budgets set Development and People DevelopmentCommunicate on a continual basis with other senior managers to ensure best practice is achieved across the Resort Monitor proposed and actual changes to current legislation and ensure company compliance e g Health and Safety Absolute involvement in future Waterpark capital projects and implementation to ensure total project success Recommend and develop new products ways of working to improve profitability including maximizing converting upselling opportunities Use departments historical data and information to maximize commercial opportunities Set and agree individual department objectives in line with the business strategy and team development PeopleEnsures recruitment is appropriate to business operation and continually monitors key indicators turnover absence etc and ensures that in liaison with other departments we support and develop the team Motivate manage and develop the team in line with company standards and values Promote a fun working environment Apply positive performance management effectively throughout the team and minimize the challenges to the team Health Safety and SecurityHODs are responsible for all aspects of Health Safety and Security within their department in line with the Group Policy HS In particular they must ensure that risk assessments have been carried out that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health Safety and Security Policy and their obligations under it They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly Where incidents do occur they must ensure that they are investigated appropriately and that where necessary corrective action is taken to ensure that such incidents are not repeatedKey SkillsThe following skills are essential but not limited for the role as Waterpark Manager Requires operational experience of working within a waterpark environment at management level with related customer service and financial experience Experience in budget preparation and control operating expenses and Labour Requires excellent organizational and planning skills with the ability to execute multiple tasks Strong understanding of the creation and management of risk assessments SOP s and EAP s within a waterpark or theme park environmentSelf-

motivated and demonstrated initiative with strong problem solving skills History of supporting colleagues and staff with demonstrated leadership and management skills Strong problem solving and communication skillsMust be customer service driven with an understanding of the needs of the guests Requires the ability to make objective decisions quickly under stressful conditions adapting to new demands and situations while remaining calm Competent in all aspects of Microsoft Office Word Excel e-

mail Power Point are required Strong administration skillsAble to focus and prioritizeFluent English in both oral and writtenPrevious work experience in Hospitality or Theme ParkExcellent understanding on culture awareness and the unique environment of the UAEPlan and organize All staff meetings EducationPreferable Bachelor degree or extensive specific experience in the leisure management industry for 5 or above years

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