Graduate Trainees (UAE Nationals Only) - Arabian Automobiles Co.(L.L.C)
Al Rostamani Group
Dubai - United Arab Emirates
منذ 6 يوم
source : UAE Jobline

Key Duties and Responsibilities :

  • The Arabian Automobiles Co.(L.L.C) Graduate Trainee will support and provide superior service via phones, e-mails and faxes as a receiver and caller
  • Use questioning and listening skills that support effective telephone communication.
  • Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Very well self-organizer
  • The Arabian Automobiles Co.(L.L.C) Graduate Trainee will also use the most appropriate way to communicate with different behaviour types on the telephone.
  • Apply the elements of building positive rapport with different types of customers over the phone.
  • Apply the proper telephone etiquette to satisfy various customer situations.
  • Apply appropriate actions to effectively control a telephone call.
  • Identify voice skills and how to enhance a good telephone presentation.
  • Meets commitments to customers
  • Display ownership to additional tasks as demanded by superiors
  • Display Time flexibility towards shifts as per work floor requirements
  • The Arabian Automobiles Co.(L.L.C) Graduate Trainee will ensure satisfaction of all non-sales, inbound contact from customers in a manner that matches effort to customer requirements and value to AWR Group.
  • Extension of this contact to planned, non-sales outbound contact focused on customer retention.

  • Other related tasks as required
  • Qualifications, Skills and Experience :

  • The Graduate Trainee must be Diploma graduate or equivalent required
  • Six months to one year of customer service experience preferred
  • Dual language
  • Fluent in English writing / speaking
  • Excellent negotiator
  • Excellent verbal and written communication skills desired.
  • Effective listening skills
  • Ability to adapt to change and multi-task are essential qualities
  • Familiarity with Microsoft Office products and general computer keyboard skills in addition has to have technical and internet expertise
  • Excellent Time manager
  • Demonstrate Sales / Customer service communication skills
  • Applies problem solving skills
  • Utilize customer service experience to answer and resolve customer inquiries via inbound phone calls.
  • Maintain production and quality standards.
  • Working in a fast-paced high call volume environment.
  • Self-motivated and energetic personality.
  • Friendly and courteous telephone manner required
  • Punctuality and efficiency, with the ability to prioritize.
  • Excellent team player
  • Personal Competencies :

  • Information Management : Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
  • Stress Tolerance : Deals calmly and effectively with high stress situations (for example, tight deadlines, angry customers, emergency situations).
  • Flexibility : Is open to change and new information; adapts behaviour or work methods in response to new information, changing conditions, or unexpected obstacles;
  • effectively deals with uncertainty.

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