Remote General Manager
Crossover for Work
UAE,Ras al-Khaymah,Ras Al Khaimah
منذ 3 يوم
source :

Key responsibilities :

  • Customer by customer review of contracts, NPS and financial status to provide excellent customer success plans, high NPS scores and restructuring plans to evolve the customer's footprint
  • Company by company deep dives resulting in a documented improvement plan that needs to yield 25% improvement Q / Q for companies in their steady state and 50% improvement Q / Q for companies in their integration phase
  • Function by function deep dives resulting in a documented improvement plan (engineering, support, PS, MS, SaaSOps, Finance, Supply Chain etc.
  • Automation plans that enable higher throughput with optimized cost
  • Hiring plans to improve the talent pool in your team by using the Crossover staff, create the required pipelines and upgrade your team’s talent on a regular basis
  • Documentation and knowledge transition plans to retain company knowledge
  • Oversee the transformation process of acquired companies and build a plan for each on how to adapt it to the future of work
  • Occasional travel to high profile customers to ensure customer success
  • Candidate requirements :

  • 5+ years as a hands-on software developer or architect or in software managerial roles
  • 5+ years as a cross functional leader (engineering and one or more of support, finance, sales, PS or MS)
  • 5+ years of experience in transformation projects of software companies, can devise great plans to restructure companies into success
  • 3+ years of experience working with customers on escalations and customer satisfaction challenges
  • Managerial experience of at least 250 people
  • P&L responsibility over at least $50M
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