Job Role : Branch Digitization Technology Lead
Job Summary :
1) Responsible for managing the branch digitization initiative as art of transformation. This position will acts as a facilitator for transforming business requirements into effective solutions.
The incumbent is responsible to review business requirements, liaise with Internal / External parties to find and supervise the evaluation of a suitable solution.
2) Proposed enhancements to business / technical processes for better automation of respective business area, oversees project activities and ensures the implementation is as ore designed standards.
3) Provide technical operational support and issues and problems resolution for assigned systems. 4) Articulate and document business requirements for project change request etc.
5) Manage vendors service level and quality of development. 6) Coordination between project and business teams during the execution of projects and tasks.
7) Provide business with required technical support, assessments, and reports. 8) Purpose technical recommendations and improvements.
9) Mitigate risks and close audit points if an on the applications and processes. 10) Manage multiple initiatives and track project / requests CRs to closure.
11) Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA. 12) Understand the latest technology trends and provide improvements suggestion in the products.
13) Review the vendor proposal and provide feedback on the same to ensure the completeness of the scope and quality. 14) Provide periodic reports and monthly updates on the ongoing initiatives business and PMO.
15) Follow up with service teams vendors for support issues and respond quickly to service tickets in a timely manner. 16) Facilities and UAT of projects, CRs by adhering to Quality control policies and guidelines.
17) Support go live and post go live activities for projects and any releases to production. 18) Provide First Line and Second Line Support to all the assigned applications
Experience : 7 - 8 years