Desktop Support Analyst Team Lead UAE Driving Licence Must
Global Technology Services LLC
Dubai - United Arab Emirates
منذ 5 يوم
source : HireeJobsGulf

57 years of previous Desktop Support experience Excellent telephone etiquette Experience of using call logging software Strong knowledge of Microsoft based operating systems office suite of applications and other Microsoft based applications Experience with using and troubleshooting Microsoft Outlook within a network environment permissions calendar sharing delegation Expert Knowledge of PC hardware setup and configuration Leading Retail Desktop Instrumentation support team in day to day activities that include but limited to HW SW network infrastructure problems as well as security matters To be responsible for managing a team of Desktop Support Analysts supporting the Desktop environment for SLC s operations in order to ensure that they maintain customer focus To ensure that the Desktop Environment and its associated technologies remain current supported highly available operate efficiently perform within agreed targets and deliver a secure desktop platform on which SLC can perform its business To work and liaise with other operations teams and the wider technical community where appropriate on the implementation and transition to BAU operation of new desktop environment and technologies To manage provision of daytoday third line specialist support to the users of the desktop working in collaboration with other operational and technical community including Security to diagnose and resolve service impacting issues and incidents To ensure adequate resourcing within network team required to manage all project activities and BAU activities including desktop moves This includes contractor management where required To ensure document library includes up to date system architecture diagrams Service maps work instructions documented processes and procedural documents Provision of accurate monitoring and altering of all Desktop associated devices to aid proactive incident and Security management Close liaison with Problem Management for instances where the underlying cause of an incident is not clear or requires further investigation Proactively reviews recurring issues and arrives at standard solutions To maintain a high degree of customer service for all support queries and adhere to all service management principles To escalate calls to appropriate individuals roles if the call cannot be resolved within the agreed time frame

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