Raffles Club Supervisor
FRHI
Dubai, United Arab Emirates
منذ 31 يوم

Summary of Responsibilities :

Responsibilities and essential job functions include but are not limited to the following :

  • Manage and supervise all tasks of his / her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
  • Manage and supervise the lounge during operating hours
  • Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
  • Meet and greet all guests personally
  • Oversee maintenance of efficient repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
  • Perform such functions to include but not be limited to :
  • Prepare Raffles Club guest welcome letters
  • Monitor guest comment cards and feedback
  • Attend to special requests by guests
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Compile, analyze and control Raffles Club costs and inventory
  • Prepare requisitions for amenities on a timely basis
  • Ensuring and maintain entire range of services offered for the Raffles Club Lounge
  • Appraise appearance, discipline and efficiency of all staff under direct supervision
  • Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
  • Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
  • Performs related duties and special projects assigned
  • Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include :
  • Plan for future staffing needs and recruit in line with company guidelines
  • Prepare detailed induction programmes for new staff
  • Analyse training needs of Front Office staff and develop training programmes
  • Conduct probation and formal performance appraisals
  • Coach, counsel, discipline staff and provide constructive feedback to staff
  • Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
  • Adhere to OH&S policies and procedures and ensure your direct reports do the same
  • PERSONAL ATTRIBUTES

  • Good organisational skills
  • Good level of engagement with residents
  • Ability to manage a multi-cultural workforce
  • Excellent leadership & communication skills
  • Display high levels of integrity, dedication and support for continuous improvement
  • Flexible management style to meet the challenges of a changing work environment
  • Good knowledge of the entire Front Office Operations
  • Must be a self-starter, coach & mentor who can motivate the Team to perform their best
  • Knowledge of Opera Property Management System preferred
  • QUALIFICATIONS

  • Degree from School for Tourism & Hotel Management
  • EXPERIENCE

  • Minimum 2 - 3 years’ relevant experience with at least 1 year at a supervisory level
  • قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
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    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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