Team Leader - Call Center
German Imaging Technologies,
2d ago
source : Wisdom Jobs

GOALS OBJECTIVES TEAM LEADER - CALL CENTER ARE RESPONSIBLE FOR ACHIEVING TEAM TARGETS ENSURE CUSTOMER RETENTION AND DEVELOP NEW BUSINESS TO HELP IN ACHIEVING THESE GOALS FOLLOWING STAR AND GUARDING TASKS HAVE TO BE PERFORMED ROLE AND RESPONSIBILITIES STAR TASKS 1 Deliver minimum target on agreed time as per individually agreed plan 2 Build required number of performers and high performers as per targets within the time frame as per individually agreed plan 3 Retention of customers Tier 3 4 minimum 40 and target 50 by number of accounts and revenue generated GUARDIAN TASKS 1 Ensure staff strength as per the budget 2 Ensure productivity per head at AED 40 000 -

for call center 3 T3 clients have to be called by Team leader at least once a month 4 Reporting as per Sales Policies 5 Create happy and passionate team 6 Speed in communication between the team and with customers 7 Train coach Mentor team members 8 Provide feedback on competition market Quarterly written feedback quotations names prices services offered by competitors 9 Provide monthly written staff review to Sales Director and HR 10 Spend minimum one full day each with all sales executives who have completed more than 6 months service with GIT and 2 full days with sales executives who have completed less than 6 months of service with GIT Written feedback has to be prepared shared with sales executive and the same has to be sent to Sales Director 11 Learning Team Leader -

Call center has to read minimum 1 sales book quarter Skills and Competencies 1 Should be confident and possess excellent communication skills 2 Should be a go getter and self-

driven 3 Should be a quick decision maker 4 Should be resilient and optimistic 5 Should be opportunistic 6 Team management skills 7 Good listening skills 8 Learning ability Education and Experience 1 Bachelor s degree 2 Minimum job requirements 3-

4 years of outbound call center management experience Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : German Imaging Technologies German Imaging Technologies is one of the leading award winning companies in the Middle East specializing in IT sales for the Gulf Region

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