Job Requisition ID : 30915
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives.
Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get?
The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees.
You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas.
Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Job Purpose :
Operations Manager is responsible for consistent operational excellence across stores. Has P&L accountability and must be able to drive sales, and maintain highest merchandising standards in the store through the store teams.
The job holder is responsible for the customer experience within the stores to reflect brand values and customer promise.
He / she creates a working environment which encourages brand values, team work and delivery of results.
KEY ACCOUNTABILITIES : Specify the output required from the job. Identify not more than 7 Key Accountabilities & their performance indicators.
NB-Focus on outcomes not tasks
Provide general leadership for the entire region and set sales and profit goals, plan facilities, and ensures that proper inventory levels are maintained.
Prepare an annual operating budget for stores and ensure maximum profitability by managing the budget effectively.
Review sales results regularly and takes aggressive action to correct deficiencies and maximize productivity
Setting and delivery of operational standards for the stores in terms of visual merchandising , availability, customer service stock maintenance, safety and security while maintaining brand integrity through display standards.
Ensures the maintenance of high standards in housekeeping, merchandise presentation, training programs and customer service
Own and develop SLS Al-Futtaim strategy
Strategic and tactical level operations planning for retail function.
Monitor and control the budget and operational costs of all stores and overhead retail
Enforce procedures to maintain stocks and systems accuracy and profit protection across all countries.
Drive cost saving and efficiency throughout the retail operations by challenging existing standards
Work with HRBP to budget manpower costs, closely monitor staff costs and set productivity targets
Control stores expenses by Assessing the accuracy of merchandise distribution and store assortment through store visits, assortment reports and discussions with planners
Human Resource Management
Maximizes sales by developing sales-oriented managers
Monitors training programs to ensure all managers are properly trained in management skills and customer service
Review the development needs of staff and store management and ensure training plans are implemented. Perform interim and annual appraisals as required.
Work with HRBP to deliver targeted people solutions to create employee engagement, compliance to HR Policies and local legislation
Work with HR to budget manpower costs, closely monitor staff costs and set productivity targets.
Work with Regional Managers to coach Store Managers, and ensure succession plans and training plans are in place in each store
Act as a role model Al-Futtaim Way behaviours as a senior manager.
Prepare feedback and present reports to the management team regarding sales and margin performance of stores, marketing information and analysis of opportunities as well contributing to the development of short & long term strategies for the brand
Process & Compliance :
Monitor all locations to ensure efficient archiving practices in line with Group Internal Audit requirements.
Support the store teams by ensuring all Health, Safety and Security standards are being achieved in order to minimise risk to the business, employees and customers.
Support the business by streamlining communication and by driving cost savings.
Policies & Procedures
Develop store procedures in conjunction with the store teams, regional office and Retail Compliance Manager and ensure smooth implementation and compliance checks.
Review and where necessary revise and or amend the standard operating procedures as per business requirement and in line with Group Internal Audit.
Review all internal audit reports when published and support the Area Managers and the store manager in compiling recommendations and updates to Group Internal Audit.
Review all store internal audit reports and implement necessary corrective action required.
New Store Development / Refurbishment & Business Development :
Plans and establishes systems to control expenses in all branch stores.
Monitor store opening activities and ensure compliance to legislation and brand requirements are met prior to operations start.
Ensure that agreed standards are achieved, municipality regulations are adhered to, budgets are met and the project plan is prepared with timescales completed.
Ensure that the store opening deadline is met.
JOB CONTEXT : Define organizational policy and other factors that have a critical impact on the job
Job holder will be exposed to senior management of principal, retail division, corporate as well as government officials.
This exposure will require high level of diplomacy to maintain positive relations with different stakeholders.
Job holder will need to scan, act with a sense of urgency and alertness to developments in the different markets to ensure opportunities are addressed and risks are minimized.
Job holder needs to understand the core subjects of Health&Safety, Age restricted Sales, GM Pricing and ticketing policies as well as ensure TSL principles are applied properly.
Job holder plays a key role in chalking out the overall operational policy regarding the types of equipment needed to fulfill the organizational quality policy.
Job holder could also formulate suggestions on how to make an optimum use of the resources of the organization (for example : Enterprise Resource Planning and Supply Chain Management).
Job holder ensures all stores have an emergency plan and employees are aware of the emergency action plan.
Job holder needs to establish a routine in the stores to ensure focus on different aspects of operation via Working Week Framework, constant communication flow between stores and retail head office as well as continuity of the plans in all stored, and ensure all duty managers are trained in relevant procedures
Job holder provides clear financial direction to the stores through analyzing key financial / operationalperformance reports, identifying risks and managing action to resolve
Job holder ensures a robust control of tills / cashin stores , ensures all till / cash control audits are completed as per store procedures
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-
crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
We make every effort to review and respond to every application.