Vacancy DetailsJob Title : Content Management Specialist - SharePointDate Posted : 13 / 09 / 2020Closing Date : 27 / 09 / 2020Company : DAL Group Co.
Ltd.Job Classification : mid-level (4-7 years)Job Category : IT Software & Web DesigningLocation : Excellence Center, Khartoum, SudanPosition summary : The Content Management Specialist is responsible for managing and maintaining their portfolio of applications, software and databases in order to ensure they perform optimally, and provides troubleshooting, configuration, installation, tuning, and package administration support.
Main Duties & Responsibilities : General : 1) Manage Applications Lifecycle : a) Manages the transition and deployment of newly developed applications into the DAL production environment.
b) Monitors end user computing activities such as when new computers are set up, so that they can install the relevant software and applications.
c) Performs any data migration exercise between applications as required.d) Maintains inventory, asset and configuration information for DAL applications and interfaces.
e) Manages the decommissioning of any redundant applications.2) Manage Applications SLAs : a) Agrees the application SLAs with the relevant parties, such as the ICT partner, Service Delivery Lead, and where relevant the external vendor(s).
b) Ensures that the applications and interfaces landscape is up and running and meeting the business-as-usual requirements as per the agreed SLAs.
c) Monitors the applications and interfaces to assess their performance and availability as per the agreed SLAs, and resolve any issues.
3) Enhance Applications : a) Implements application and interface enhancements that have been requested by the DAL business, as per the formal change control process.
4) Resolve Applications Issues : a) Receives and resolves applications and interfaces related issues that have been raised through the service desk (tickets).
b) Works collaboratively with the relevant outsourcing vendors to resolve application issues.5) Administer Applications : a) Develops and maintains the recommended procedures, work methods and standards for regular operations such as live back-up, security, updating, program release and control, and for how modifications to systems and databases are made.
b) Manages all required application and interface’ related housekeeping and administrative activities, such as backups, archiving and upgradesContent Managementa.
Evaluate, develop and manage content lifecycles, workflows, roles and categorization for web presence to reflect the DAL Group’s short and long-term strategies.
b. Designs portal web applications with the selected platform based on user requirements.c. Supports business functions by developing intranet and training content.
d. Customizes and integrates the content management system with the company’s ERP or with third party solutions.e. Troubleshoots and resolves issues.
Knowledge Accountabilities : 6) Understands the business trends, drivers, and requirements for DAL.7) Keeps current with latest market trends and developments, and stays abreast with current trends and leading practices in ICT.
8) Shares technical knowledge collaboratively with other ICT team members.9) Maintains documentation of applications landscape.
Corporate Accountabilities : 10) Delivers exceptional service to business and ICT stakeholders.11) Acts as a visible role model for colleagues and team members.
12) Completes activities and produce outputs (e.g. documents and reports) to a high standard of quality.13) Identifies opportunities for continuous improvements when undertaking the day-to-day activities.
14) Identifies opportunities for innovation when undertaking the day-to-day activities.15) Complies with all DAL Group and ICT values, policies, procedures and standards.
Minimum Qualification & Experience : Bachelor’s degree in ICT, Computer Science, Information Systems, or a related field.
Professional Certifications in a relevant technical field.Required Skills & Knowledge : Working Knowledge of MS .NET Technologies (C#, ASP, VB, JSP).
Working Knowledge of development and administration with SharePoint.New emerging technologies.Understanding of Service Catalogue, service delivery, ICT policies & procedures, including industry standards like ITIL and ISO 20000.
Skill in programming and debugging.Knowledge of the ERP systems.Knowledge on ICT security risks, controls and audit approaches.
Knowledge of database design and administration.