Guest Services Assistant
Dubai Parks and Resorts
UAE,Dubai,Dubai
منذ 3 يوم
source : Drjobs.ae

Main Duties

  • Tomaintain personal contact with guests and act as hotel ambassadorto greet and communicating with guest at the lobby
  • Tobe totally familiar with room amenities, layout, rate structure,outlets (e.g. operating hours, menu, prices), facilities andservices offered in the hotel
  • To be conversant withthe Front Office computer program and its application andoperation.
  • To reply guest email inquiries withingiven timeframe
  • Giving directions to attractions atLEGOLAND, Dubai Parks and Resorts as well as local tourist spotsfor entertainment, eatery, shopping and etc.
  • To beable to recommend travel arrangements, can help guest make diningreservations.
  • To be aware of activities andhappenings in-house e.g. entertainment, promotions, conferencelocations, banquet, parties, etc.
  • Maintain the 1 stopshop for all internal calls and enquiries, room assignment andguest email correspondence.
  • To be aware of allarrivals and departures especially the VIP guests.
  • Towelcome as many guests as possible upon arrival at the hotel.
  • To inspect rooms assigned to VIP guests so as to ensurethat all requests for special arrangements are attended to. (e.
  • g.fruits, special occasion set up if any & etc)

  • To handle guest complaints or requests and liaise with thedepartments concerned to ensure immediate follow-up.
  • To bid farewell to departing guests whenever possible.
  • To make courtesy and follow up calls where needed to ensurehighest guest satisfaction.
  • To perform any otherduties as may be directed by the Hotel Excellence and GuestExperience Manager.
  • Be aware of Lost and Foundprocedures, at all times.
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