Specialist IT Support
Sorbonne University Abu Dhabi
UAE, Abu Dhabi,Abu Dhabi
منذ 1 يوم
source : Drjobs.ae

Job Role : Specialist IT Support

  • Languages : English (Advanced level), French (Beginner) and Arabic (not compulsory) To provide first level of support to faculty, staff and students and handle routine Help Desk calls to ensure timely resolution as per Management'
  • s Service Level Agreement. Ensure the development, installation and management of classroom technologies and e-learning programs in order to meet the objective of offering the latest in digital learning support.

    Minimum Qualifications : Bachelor's degree in Information Technology or a related subject

    Minimum Experience : 3-5 years of Technical Helpdesk / Field Service / Classroom Technology / Instructional Design experience supporting end-user computers in a networked environment in the Higher Education sector

    Job-Specific Skills :

  • Knowledge of Helpdesk procedures
  • Knowledge of ITIL
  • Good understanding of desktop and network applications and systems (MS-Office, Email, Internet technologies, Oracle e-Business Suite, etc.
  • and computing and telecommunication equipment and concepts.

  • Knowledge on monitoring critical infrastructure systems through industry standard monitoring tools and systems
  • Develop, execute and follow IT operational policies, standards and work instructions for customer support
  • Knowledge of classroom and e-learning technology (including data projectors, control panels, Blackboard LCMS etc.).
  • Working knowledge and the ability to maintain Crestron, and / or Extron Controls
  • Writing, editing and proofreading skills
  • Logical and systematic problem solving ability
  • Customer service skills
  • Customer relationship management applications
  • Communication skills
  • Maintain confidentiality of information
  • Salary : AED6,500 - AED11,700 a month

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