Job Role : Specialist IT Support
Languages : English (Advanced level), French (Beginner) and Arabic (not compulsory) To provide first level of support to faculty, staff and students and handle routine Help Desk calls to ensure timely resolution as per Management'
s Service Level Agreement. Ensure the development, installation and management of classroom technologies and e-learning programs in order to meet the objective of offering the latest in digital learning support.
Minimum Qualifications : Bachelor's degree in Information Technology or a related subject
Minimum Experience : 3-5 years of Technical Helpdesk / Field Service / Classroom Technology / Instructional Design experience supporting end-user computers in a networked environment in the Higher Education sector
Job-Specific Skills :
Knowledge of Helpdesk procedures
Knowledge of ITIL
Good understanding of desktop and network applications and systems (MS-Office, Email, Internet technologies, Oracle e-Business Suite, etc.
and computing and telecommunication equipment and concepts.
Knowledge on monitoring critical infrastructure systems through industry standard monitoring tools and systems
Develop, execute and follow IT operational policies, standards and work instructions for customer support
Knowledge of classroom and e-learning technology (including data projectors, control panels, Blackboard LCMS etc.).
Working knowledge and the ability to maintain Crestron, and / or Extron Controls
Writing, editing and proofreading skills
Logical and systematic problem solving ability
Customer service skills
Customer relationship management applications
Maintain confidentiality of information
Salary : AED6,500 - AED11,700 a month