Customer Service Executive (Order Processing)
Manpower Professional
Dubai, Dubai, AE
منذ 9 ساعات
source : WHATJOBS

Customer Service Executive (Order Processing)

Our client, a leading global provider of mobile computing solutions, is in need of Customer Service Executive to join their Dubai team.

Purpose of this role :

This role essentially provides frontline support to both Customers and Sales Managers, ensuring an efficient and professional level of customer service is given from pre-sales through to post-sales

The purpose of this role is to ensure that all processing of data entry relevant to the applicable region(s) is carried out and to provide a reliable and consistent level of customer service.

Main Responsibilities :

Liaise with Customers and Sales Managers to provide frontline customer service (including pre and post sales support) via email or telephone.

Produce clear and concise communication for both Internal and External Customers.

Process sales orders in a timely manner; including reviewing and checking orders and stock

Manage the generation of open sales orders within the relevant region(s) to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end.

Maintain sufficient filing systems, within the email system (outlook), computer hard-drive and network server and also for hard-copy purchase orders.

Maintain various forms customer specific information, including ensuring all current prices are set up on BAAN and that customer ordering and delivery guidance notes are maintained.

Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.

Raise RMA (Returns Management Authorisation) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns.

Handle and resolve queries raised by Customers, Sales Manager or the Credit Control Department

Provide absence cover to other members of the team

Key Competencies : Job Category

Job Category

Customer Service & Call Center

Key skills, knowledge and experience required

Excellent communication (written and verbal) and interpersonal skills

Ability to work under time pressure and meet deadlines

Intermediate / Advanced Excel, Word and PowerPoint

Experience working with EMEA regions

Customer Service experience is essential

Experience of transport / logistics industry

Experience of international export procedures, including understanding the preparation and need for specific customs documentation, such as Bills of Lading, CMRs, Airway bills, Certificates of Origin, Certificates of Conformity

Experience of international payment arrangements, including Bank Guarantees and Letters of Credit

Multi-lingual (particular language requirements will be specific to certain roles)

At least 2-3 years’ experience in a similar role

Qualification and Education requirements

Educated to at least A-level, degree or equivalent

About The Company

Manpower Professional, a division of Manpower Inc., offers comprehensive, expert recruitment services backed by award winning training, assessment and selection and outsourcing.

Our extensive resources, world-class client list, and reputation attract a diverse group of talented candidates, with every level of education, skills and experience.

Manpower Professional helps find and retain top people in IT, accounting, banking, finance, engineering, Sales and marketing.

ArabJobs one of the best online recruitment job site all over the Arab world.

Over 2,000,000 Job Seekers registered in our Database and over 15-Years of experience in supporting more than 30,000 companies.

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