Service Advisor
Al-Futtaim
Ras Al Khaimah, UAE
منذ 3 يوم
source : Drjobs.ae

About thePosition :

We are currentlylooking for technically competent & performancedriven ServiceAdvisors to work with Al Futtaim AftersalesAutomall Division in Dubai & Abu Dhabi.

Service Advisorsare the first contact for customers in the Workshop, they are theimage builder for the Service Department and present a picture offaith and confidence.

As part of our Service team,your key responsibilities are as follows :

  • Ensure condition of vehicle is thoroughly checked anddiscrepancies noted and communicated to customer while receivingthe vehicle;
  • and record any customer requests.

  • Ensure proper delivery of the vehicle to the customer andclearly communicate to the customer the jobs carriedout.
  • Qualify and confirm customer complaintsand provide advice about vehicle repair, repair duration andwarranty
  • Ensure effective personal andtelephonic communication with customers regarding charges,approvals and negotiations.
  • Provide estimatesof simple repairs to customer and negotiate repair charges (andservice charges, if required)
  • Achieved monthlyfinancial targets set for Labour Hours, Parts and othersales.
  • Manage and monitor Work in progress toensure timely delivery of the vehicle to customer.
  • Ensure customer is reminded about the next servicedue.
  • AboutYou :

    The ideal candidate for thisrole should possess a good general level of education and shouldhave at least a minimum of 3 years’ recent experience inan automotive dealership as a Service Advisor.

    You should have theability to provide established standards of Customer Servicethrough diagnostic ability and assessment of repairs / maintenance.

    You should also be able to communicate effectively with stronganalytical, communication and inter-personal skills withadministrative competence.

    Arabic speakers are highlypreferred!

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