Outlet Supervisor
Raffles Hotels and Resorts
Dubai, AE
منذ 9 يوم
source : Hozpitality


Job Purpose

The Food & Beverage department is searching for a creative, organized, enthusiastic, self-motivated individual with a strong work ethic who consistently strives for perfection.

This energetic individual must be dedicated and be able to adapt to a changing environment, have a creative flare and be up to date with current culinary trends.

The successful candidate will enhance the reputation, quality and performance of our F&B Department. This position will be responsible for the effective and efficient day to day operation of our dynamic outlet.

The Outlet Supervisor / Shift Leader will also be involved in training & coaching of outlet colleagues .

Key Interactions Internally

  • Managing Director
  • Rooms Division
  • Housekeeping Team
  • Engineering Team
  • Talent & Culture Team
  • Finance Team
  • F&B Service Team
  • Culinary Team
  • Sales & Marketing Team
  • Conference Services & Catering Team
  • Marketing Communications Team
  • Partner hotels
  • Competitor hotels
  • Primary Responsibilities

    1 st primary responsibilities : Manage the daily operations of Outlet Services

  • Consistently offer professional, friendly and engaging service.
  • Lead and supervise the team in all aspects of the department and ensure service standards are followed.
  • Handle guests concerns and reacts quickly and professionally.
  • Train Colleagues in the absence of the trainer.
  • Balance operational, administrative and Colleagues need.
  • Contribute to departmental meetings.
  • Review all banquet event orders to ensure proper set-ups are in place.
  • Work with the Conference Services and Catering department to ensure that revenues and guest satisfaction levels are maximized.
  • Ensure proper staffing and scheduling of all Colleagues in accordance to productivity guidelines.
  • Follow outlet policies, procedures and service standards.
  • Follow all safety and sanitation policies when handling food and beverage.
  • Other duties as assigned.
  • Other Responsibilities

  • Act as a member of one or more of the hotel's internal committees, i.e. Social Committee
  • Increase knowledge of the industry trends.
  • The ability to think 'out of the box' and see the big picture.
  • Main Complexity / Critical issues in the Job

  • Efficiency of quality customer service to all our guests.
  • Management of the guest service experience / personalization.
  • Management of guest complaints.
  • Knowledge and Experience

  • Strong Food & Beverage knowledge.
  • Highly detail oriented with excellent communication and organizational skills.
  • Creative, self-motivated and energetic team-player.
  • Able to smile and perform under pressure.
  • Must be a highly organized individual with the ability to handle numerous tasks at one time.
  • Previous cash handling experience.
  • The ability to delegate tasks to team members and facilitate their completion.
  • Must possess leadership qualities and follow up skills.
  • The ability to recognize and correct guest service issues throughout an established presence on the floor.
  • Excellent organizational skills required.
  • Passion for food and beverage.
  • Results oriented with the ability to be flexible and to work well under pressure.
  • Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy and determination.
  • Competencies

  • Proficient in the English language (verbal & written), second language is an asset.
  • Post secondary degree in Hotel / Restaurant Management or related discipline a strong asset.
  • Working knowledge of Micros or similar P.O.S. system an asset.
  • Excellent organizational skills required.
  • Sense of humor.
  • Results oriented with the ability to be flexible and to work well under pressure in a fast paced environment
  • Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, and the ability to make sound and timely business decisions.
  • Excellent interpersonal skills, with strong written and verbal communication abilities
  • Previous experience in a supervisory role in Food and Beverage an asset
  • Enthusiastic, fun and energetic personality
  • Applicants who can demonstrate a creative flair and passion for the Food and Beverage industry and drive to increase sales are welcomed
  • Must have sincere desire to exceed guest expectations
  • Must be empathetic to BOTH guests and colleagues and have outstanding communication skills
  • Must be interested in continuous learning to enable future successes and personal growth
  • Must be willing to take a proactive role in team development, well-being and colleague personal growth, therefore previous staff training and development experience is an asset
  • Experience with decision-making, multitasking, improving processes and problem solving
  • Must be flexible in terms of working hours.
  • Must effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment.
  • Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
  • Strong food & beverage knowledge.
  • Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail.
  • Ability to handle multiple tasks.
  • Strong leadership skills and the ability to motivate people.
  • Administer the operation in such a manner as to bring into effect the superior product and service expected from the outlet.
  • Oversee restaurant operations.

  • Attention to detail and strong sense of urgency.
  • The ability to think 'out of the box' and see the big picture.
  • Strong experience in computer programs such as : Adobe Creative Suite 4 (or higher); Excel, Word, Publisher, and Power Point.
  • Visa Requirements : LOCAL PACKAGE. Must be eligible to work in the Philippines


    At Raffles and Fairmont Makati we offer our guests the finest hospitality experience in each of our destinations. Your contribution is important to the success of our Company and we are committed to providing an environment that will foster and reward your efforts.

    Our teams around the globe endeavor to provide a safe, attractive and dynamic working environment, which will encourage you to take initiative and demonstrate your best abilities.

    Together we design career plans and unveil new professional perspectives through our various development programs, and with your contribution you will help make your ambitions real.

    An exciting future awaits!

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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