Customer Email Support Representative (ChineseSpeaker)
TNC IT Solutions LLC
Dubai, UAE
منذ 6 يوم
source :

A Customer Email Support Representativesupports customers by providing helpful information, answeringquestions, and responding to complaints.

They're the frontline of support for clients and customers and they help ensure thatcustomers are satisfied with products, services and features.

JOBREQUIREMENTS : Minimum Education and Experience : Bachelor'sDegree preferred 1 - 2 years of experience in customer support 1 -2 years of experience as Call Center Agent Good attendance recordand schedule flexibility to work in shifts required Excellent oraland written communication skills Bilingual is an advantage Willingto work in a graveyard shift KEY JOB RESPONSIBILITIES : Thoroughdocumentation for customer inquiries via internal ticketing processto ensure each issue has accurate tracking from problem reportingto problem resolution Maintaining a positive, empathetic andprofessional attitude toward customers at all times Attendingtraining and know our products inside and out so that you cananswer questions Escalating the inquiries, tracking and revertingto the customer once its resolved Documentation of customerinquiries / complaints and reporting to support lead Communicationand coordinating with colleagues and support lead as necessaryEnsure customer satisfaction and provide professional customersupport Knowledge, Skills and Abilities : Excellent customer serviceand interpersonal skills Ability to work under stress and problemsolving skills Ability to stay calm when customers are stressed orupset Familiarity with MS Office applications and Google DriveAcceptance to learn new technologies

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