Summary of Responsibilities :
Reporting to the Cluster Director of Sales and Marketing, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, friendly and engaging service
Lead and provide supervisory to Corporate, Government, Groups and MICE segments within the hotel.
Ensure prompt and courteous service is extended to both internal and external customers
Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis for both hotels
To develop high yield accounts in Corporate, Government and Mice market.
Proactively prospect for the target customer of the property
Establish parameters, quotes and negotiate prices, confirming by written contracts
Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
Develops and maintain active liaison with competitors through personal contacts, professional and industry associations keeping abreast of competitor’s services facilities, new programs and accounts to ensure the hotel remains in a competitive position and develop new sales leads.
Responsible for the selection, training and development of Sales Department Staff for a better contribution to the growth of the hotel.
Provides ongoing sales direction to subordinate staff by implementing the joint call program and providing guidance to acquire new business and / or close on business as appropriate.
Lead the annual Sales and Marketing plan project
Maintain accounts, contact, activity and business details within the appropriate software applications
Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
Prepare weekly, monthly, quarterly and annual reports, as required
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Follow all safety policies
Other duties as assigned
Qualifications : Experience & Education
Experience & Education
Previous Sales leadership & UAE experience is required, preferably in a luxury hotel / resort in the UAE
Computer literate in Microsoft Window applications and / or relevant computer applications required
University / College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Skills and Knowledge
Strong analytical skills to develop and review reports. Determine other opportunities and ways to increase Leisure business levels
Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
Possesses software knowledge (Microsoft Office, etc).
Possesses systems knowledge (OPERA Sales & Catering).Must be able to Knock on doors to get the business
Knows how to conduct research on the Internet.
Weekly prospecting and soliciting goals
Uncovering new customers / Markets
Effective sales skills to up-sell products and services
Strong customer development and relationship management skills
Strong communication skills (verbal, listening, writing)
Strong problem-solving skills
Strong customer and associate relation skills
Strong organization skills
Strong Closing skills
Strong persuasion skills
Effective decision making skills
Physical Aspects of Position (include but are not limited to ) :
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements : Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.