Cluster Assistant Director of Sales – Corporate & MICE
Fairmont Hotels & Resorts
Ajman, Ajman, United Arab Emirates
منذ 4 يوم

Summary of Responsibilities :

Reporting to the Cluster Director of Sales and Marketing, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Lead and provide supervisory to Corporate, Government, Groups and MICE segments within the hotel.
  • Ensure prompt and courteous service is extended to both internal and external customers
  • Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis for both hotels
  • To develop high yield accounts in Corporate, Government and Mice market.
  • Proactively prospect for the target customer of the property
  • Establish parameters, quotes and negotiate prices, confirming by written contracts
  • Participate in tradeshows, conventions and promotional events within the hotel and trade related organizations
  • Develops and maintain active liaison with competitors through personal contacts, professional and industry associations keeping abreast of competitor’s services facilities, new programs and accounts to ensure the hotel remains in a competitive position and develop new sales leads.
  • Responsible for the selection, training and development of Sales Department Staff for a better contribution to the growth of the hotel.
  • Provides ongoing sales direction to subordinate staff by implementing the joint call program and providing guidance to acquire new business and / or close on business as appropriate.
  • Lead the annual Sales and Marketing plan project
  • Maintain accounts, contact, activity and business details within the appropriate software applications
  • Work closely with Catering and Front Office to ensure all details of the contract were delivered and guests depart satisfied
  • Prepare weekly, monthly, quarterly and annual reports, as required
  • Balance operational, administrative and Colleague needs
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications : Experience & Education

    Experience & Education

  • Previous Sales leadership & UAE experience is required, preferably in a luxury hotel / resort in the UAE
  • Computer literate in Microsoft Window applications and / or relevant computer applications required
  • University / College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Skills and Knowledge

  • Strong analytical skills to develop and review reports. Determine other opportunities and ways to increase Leisure business levels
  • Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
  • Possesses software knowledge (Microsoft Office, etc).
  • Possesses systems knowledge (OPERA Sales & Catering).Must be able to Knock on doors to get the business
  • Knows how to conduct research on the Internet.
  • Weekly prospecting and soliciting goals
  • Uncovering new customers / Markets
  • Effective sales skills to up-sell products and services
  • Strong customer development and relationship management skills
  • Strong communication skills (verbal, listening, writing)
  • Strong problem-solving skills
  • Strong customer and associate relation skills
  • Strong organization skills
  • Strong Closing skills
  • Strong persuasion skills
  • Effective decision making skills
  • Physical Aspects of Position (include but are not limited to ) :

    Constant standing and walking throughout shift

    Frequent lifting and carrying up to 30 lbs

    Occasional kneeling, pushing, pulling, lifting

    Occasional ascending or descending ladders, stairs and ramps

    Visa Requirements : Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.

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