Job Fixed-term contract : No Status Full Time Anticipated Start Date 01-12-2018
Talent & Culture Department 045195555
Level of Education Associate Areas of study Hospitality Professional experiences 1 to 2 years Languages essential Arabic
Essential and optional requirements
Computer Literate - can type in Arabic
Update promptly and correctly all guest data (check in and check out) in the HEIS online system.
Follow the FO procedures linked to the HEIS system.
Inform promptly the Assistant Manager or FOM whenever there are issues either with the system or with the data collected by the reception team.
Make a follow up with guest and Front office team if the data given for the in house guests are not correct.
Control that the system is always updated at the beginning and during every shift (AM, PM and night).
In charge of filing all guest data after update in the HEIS system.
Handle all internal inquiries over the phone.
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventureand a desire to stretch your limits : that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s successis due to the professionalism and enthusiasm of its 30 000 employees whohave been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees : "At Novotel, we grow faster" . To transform this promise into reality, Novotelhas implemented a unique human resources policy declined around five mainprofessional career paths.
Novotel accompanies each employee throughout their career.Integration, geographic mobility, bridging provision, skills development everyoneis given the opportunity to progress quickly and go further. Impossible is not Novotel.