Guest Services Executive
DUBAI HOLDING
United Arab Emirates (AE), Abu Dhabi, Abu Dhabi
منذ 11 يوم

Description

About Jumeirah and Jumeirah at Saadiyat Island :

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.

You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’. A landmark property for the Emirate scheduled to open Q3 of 2018, Jumeirah at Saadiyat Island offers 293 rooms and suites facing the sea, showcasing views from either a private balcony or garden access room, with an extended patio and outdoor space.

This luxury beach front hotel embodies the beauty of the ocean - the stylish contemporary architecture is decorated with marine themed touches that bring the outside world to life.

Home to eight restaurants and bars, Jumeirah at Saadiyat Island has plenty of dining options including an all-day dining venue, two signature restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge.

Guests can also explore the 400 metre public beach and three swimming pools. Jumeirah at Saadiyat Island was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.

About the Role : An opportunity has arisen for a Guest Services Executive - CID to join our Front Office Department in Jumeirah at Saadiyat Island.

The main duties and responsibilities of this role are :

  • Will be responsible for the daily feeding of Arrival Guest information in the CID computer system
  • Will be responsible to update the system by checking the Guest In house rooming list and tallying it with the same information in the system.
  • Upon checking that a guest has checked out and is not on the rooming list then to check him out of the CID system.
  • To check all incoming messages from CID office on a daily basis and report it to the Front Office Coordinator for appropriate action and replies.
  • To ensure that all copies that are scanned and sent are clear, visible and on JPEG format.
  • To keep the Manager on Duty informed of any changes, difficulties faced with the operations of the system.
  • To check all passport copies bear the issue date and expiry date, if not then to report it to the Shift Leader or Duty Manager
  • Keep record of passport copies of regular guests.
  • Print a guest in-house report at the end of each shift if time allows and balance against the CID report system.
  • Process room moves, which have been done in the opera also in the CID report
  • About you :

    The ideal candidate for this position will have the following experience and qualifications :

  • High School graduate
  • Good communication skills
  • Must have written, reading and spoken skills in English and Arabic
  • at least 1 year of experience in a similar role
  • About the Benefits :

    This position offers a highly competitive salary and package which includes; fully furnished shared accommodation / live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, bi-

    annual flight ticket allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates

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