Position Type Non-Management / Hourly
Start Your Journey With Us The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St.
Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St.
Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St.
Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
Job Summary Organize, confirm, process, and conduct all guest check-ins / check-outs, room reservations, requests, changes, and cancellations.
Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency.
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports / logs.
Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department.
anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.