Learning Sales Advisor - UAE
Sage GmbH
United Arab Emirates, Dubai
منذ 9 يوم

Job Description

Job purpose : Deliver Sage Pastel Accounting training solutions to End Users (EUs) and supporting the requirements of the Pastel Account Authorised Training Centre (ATCs) channels

Key Responsibilities

Key accountabilities, activities and decision ownership :

  • Ensure that monthly and quarterly sales targets are met
  • Advise which courses should be scheduled and ensure they are filled to capacity
  • Contact EU (new / old) to assess and highlight training needs.
  • Analyze EU needs in terms of training and up skilling of their staff, offering best training solution to the business whilst achieving Training Revenue Budget
  • Implement ATC orders and support the ATC and CSP managers
  • Manage the sales aspect of the ATC training relationship
  • Provide management with an accurate sales forecast and status on outstanding pipeline
  • Provide management with best practice solutions for problems
  • Accurately completes admin processes required as part of the role
  • Respond to all incidents logged on the system according to the timelines described in the department policy guidelines
  • Ensure no incidents in the system escalate
  • Ensure invoices are processed correctly with the associated proof of payment
  • Follow-up on outstanding payments on a regular basis
  • Log leads for other teams in the prescribed manner
  • Apply the Extraordinary Customer Experience (ECE) values to all areas of the role
  • Consistently live and be an example of the Sage values
  • Key performance indicators : (3-5 Max)

  • Achieve sales target (monthly, quarterly and annually) for EUs and ATCs (based on annual quota)
  • Training courses take place at a min. of 70% capacity
  • 100% punctuality and leave adherence
  • Achieve pass mark on product knowledge tests
  • Maintain or increase customer satisfaction ensuring relevancy to the customer needs as per targeted objectives measured quarterly by the prescribed method (to be identified as per NPS requirements)
  • Number of leads generated for the rest of the business
  • قدِّم
    بريدي الالكتروني
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