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Job Title : Facilities Coordinator Soft services
Reports to : Operations Manager Soft services
Department : DFC Mall Facilities Management
Job Purpose :
Responsible for implementing the soft services plan for the Dubai Festival City Mall, that includes Housekeeping, waste management, Pest control and internal landscaping.
Ensuring the provision of high standards of soft services by the contracted company, with the objective of providing a pleasant and hygienic environment for the visitors.
Key Accountabilities : Soft services :
Soft services :
Responsible for implementing the housekeeping plan for the internal areas of the mall as well as the external areas, i.e.
the immediate periphery of the DFCM, such as the stairways, the roads and the car parks areas; by directing the housekeeping staff in their routine and non-
routine jobs; ensuring compliance to set standards; and carrying out regular inspection, with the objective of enforcing adherence to standards, assessing performance levels and preventing any shortfalls that may lead to any inconvenience to the visitors
Responsible for implementing pest control, bird control, waste management services with objectives of ensuring standards, assessing performance and preventing shortfalls
Contract Management :
Responsible for tracking performance levels of the contractor providing h services against set KPIs and SLAs by routinely assessing performance against checklist, identifying defaults or shortcomings in service levels, and based on same prepare necessary report for management review and provide suggestions regarding actions for improving service standards
Usage of Equipment :
Ensure that the service providers staff are using the right equipment’s and tools for the various kinds of material (such as glass marble, tiles etc.
and services so as to maintain standards as well as to ensure that there is no damage to company asset due to incorrect usage of equipment
Staff Supervision :
Plans and directs the number, placement of staff and the supervisory staff, to monitor standard of job done; as well as frequency of check in the different areas of the mall, with the objective of ensuring that areas most prone to housekeeping and pest control issues are attended to, within shorter intervals with the objective of maintaining standards of cleanliness and hygiene of the premises
Service Standards :
Communicates expected service standards to the service provider’s staff and monitors them in terms of personal grooming, hygiene levels, communication skills and the service offered to visitors with the objective of ensuring a superior visitor experience
Responsible for keeping track of quality of consumables provided for customer usage and their distribution as per consumption patterns for different areas of the mall
Prepare routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to soft services of mall and taking necessary action thereof
Functional advice :
Develop an extensive understanding of the mall requirements / procedures and based on ground level assessment, give advice on further improving performance and service levels.
Also provide input into the budgeting process based on analysis of historical costs and projected expenditure.
Job Context :
Comply with and use of organisational procedures and policies governing operations and procurement are strictly accordance with the DOA limits.
Qualifications, Experience & Skills :
Minimum Qualifications and Knowledge :
University graduate, in any discipline preferred Hospitality.
Minimum Experience :
5-7 years of relevant experience in a shopping centre / mall / hotel / hospital, with a very high customer focus and adherence to service standards
Job-Specific Skills :
Behavioural Competencies :
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-
crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
We make every effort to review and respond to every application.