WW Service Provider sales team is seeking a sales engineering professional with industry-leading skills and experience to provide direct daily on-site expert solution and technical consultation supporting our Service Provider customers in EMEA.
This position is the technical complement working in close conjunction with the Regional Senior Director, EMEA. Together they oversee the overarching strategy in preserving present and future revenue and product satisfaction.
This is an individual contributor role with accountability into multiple functional groups. It reports to the WW Sr. Director of Sales Engineering, Service Providers.
Candidate must be local to EMEA and willing to travel up to 60%.
Serve as our SP primary go-to technical trusted advisor. MUST take immediate proactive, aggressive ownership of all network solutions, designs, and proposals that match the strengths of our products to the needs of our SP’s.
Solutions should jointly address both their technical and business objectives as well as future growth. Candidate must demonstrate command of timelines, dependencies, and key factors for success in every facet of solution delivery.
Develop or adapt existing test plans to validate proposed designs and features. Experience utilizing a laboratory environment is highly desired, i.
e. using traffic generation tools (Ixia, Spirent) and packet capture tools (Wireshark). Candidate must also collaborate with Engineering System Test and Quality Assurance teams at Gigamon HQ.
COMPONENT OF THE ROLE
Collaborate extensively with cross-functional groups (outside of Sales) within Gigamon dedicated to SP’s success. This includes the CTO office and its associated Fellows, Product Line Management (PLM), Principal SEs, Customer Success Managers, Resident Engineers, and Support Engineers.
Serve as a central arm in terms of driving technical success.
Collaborate with CTO office, PLM, and Engineering to develop features and solutions as required to meet our SP’s needs both present and future.
Anticipate our SP’s needs by applying industry knowledge with an entrepreneurial spirit. Candidate must demonstrate a track record of technical creativity and thought leadership with respect to solution development and problem solving.
Strong ability to produce design and Method of Procedure documentation (Visio, Word, customer provided tooling). SE must clearly describe a proposed network solution in enough detail so that our Client understands both the technical and business benefits.
Coordinate with support and resident engineers for trouble ticket resolution as needed.
Manage critical administrative tasks :
Customer feature requests
Perform periodic bug scrub research (as releases become available)
Oversee topology design discussions
Perform in-depth and technical presentations as needed. Must possess highly persuasive speaking skills with conviction.
Provide mentorship / guidance to our Client’s staff in terms of technical training, education, or use case configuration.
Obtain technical training as needed to maintain technical impact
Bachelor or Master’s Degree in a technical area (CS / EE); or equivalent work experience.
10+ years experience in a Pre-Sales or Consulting Engineer role in a mobile telecommunications environment.
Expert knowledge of TCP / IP, Ethernet, LTE / 4G, 3G, VoLTE, IMS, and SIP / RTP as it relates to mobile technology.
Working knowledge of current virtualization technology landscape. Openstack / KVM / OVS is highly desirable.
Efficient project and time management skills.
Highly effective technical presentation skills a must.
Comfortable with technical and business English usage and tools (document reading, e-mails, conference calls, WebEx, Powerpoint, Word).
Excellent command of English language, both spoken and written.
Fast learner; quick to understand; ability to capture complex concepts with expediency
Must be resourceful and willing to take leadership role if necessary to drive resolution.
MUST work autonomously; resourceful; self-motivated problem solver
Willing to contribute / participate on specific projects, scheduled tasks, or unforeseen trouble issues outside of normal business hours to provide subject matter expertise.