Job Role : Head of Facility Management, Health and Safety (MPM Properties)
ROLE PURPOSE :
Responsible for Facility Management function throughout the UAE.
FM team restructuring including developing SLA’s ,KPI’s etc
Mentoring and managing FM team.
Review and improve delivery model and standards of FM service providers
KEY METRICS :
To manage the Facility Management Function of a large mixed use portfolio throughout the UAE
To effectively manage and train a team of Facility Engineers / Manager / Inspectors / Administrators including setting objectives and appraisals to ensure team achieve best practice with appropriate certified qualifications.
Maintain the portfolio in accordance with Best Practice ad to ensure that the properties are available to be occupied.
To assist MPM management in reporting and providing budgets to clients with accuracy.
To ensure effective PPM and annual maintenance programs across the Portfolio.
Contract negotiation and management of Service Providers to the Portfolio.
Tendering FM contracts and works and to provide effective reports to MPM Management.
Client Liaison on a regular basis to report the performance of the building
KEY RESPONSIBILITIES :
Carry out all the responsibilities in accordance with the company policies and applicable procedures.
Liaise with the Property Owner / Client on a regular basis to report on property performance and operations
Visit branches of other regions and on regular basis to ensure the branches is managed according to best practice
Resolving maintenance issues relating to the Property.
Escalate any owner’s related matters to the Property Services Team.
Manage effectively all Service Providers for both Hard and Soft Services across the portfolio..
Timely and efficient completion of routine / job related tasks and responsibilities.
Setting scope of work and KPI’s relating the Service Providers.
Ensure that FM team provide best practise for maintenance and that all jobs are completed in good and timely fashion
Maintain high customer satisfaction.
To carry out periodic inspections of the portfolio to ensure standards and responsibilities are adhered to..
Provide the periodic reports to the COO accurately and punctually.
To effectively manage the portfolio and maximize the income.
Ensure an effective Health & Safety Policy is followed in compliance with all necessary regulatory authorities.
Create best practise SOP’s or procedures and arrange training if required.
Attend Site inspection in coordination with maintenance team and property management team to address issues and verify standards.
Demonstrate good CAFM skills and implementing a new CAFM to comply with the department requirements.
Ensure that maintenance on all vacant units is completed in a correct and timely fashion so that they are ready to be occupied
Specialist Skills / Technical Knowledge Required for this role :
Engineering University Degree
Good communication skills
Good market knowledge
Excellent knowledge of Outlook, Excel, CRM etc.
Previous experience :
Minimum 5 years experience working in a similar role