Perfornce nagement Associate Customer Success
BAC Middle East,
Dubai
منذ 1 يوم
source : Wisdom Jobs

Our customer a global Multinational Software company is now hiring a Performance Management Associate Summary You will be an integral part of Customer Success Team and will contribute to the companys client work and knowledge base by conducting research in a timely and accurate manner and clearly packaging articulating and delivering findings while leading the knowledge building of Customer Success Your work will form an integral part of the end-

to-end engagement process with focus on maximizing customer and partner value realization and aligning with Sales to secure renewals and identify expansion opportunities You will successfully manage a variety of multiple requests and will thrive in learning rich fast-

paced deadline-oriented yet thoughtful environment that is customer-focused You will be a strong problem solver and will work well independently as well as in a collaborative team delivery environment This role offers the opportunity to grow and learn in a result driven culture where you can quickly build and expand your research knowledge base to the next level S he will communicate in a clear and concise manner with a positive and engaged face to the customer and will assist in building a loyal customer base for the company Essential Functions Will partner with the pre-

sales team and help them carve out solutions take the lead in the project management for our global clients and ultimately delivery success for clients Advise client on best practices on performance management framework that should be adopted Troubleshoot and detect issues that require further improvement in application and performance management and respond to the client in a timely manner Under general guidance and direction of performance management consultant analyses business functions to define Specifications requirements for automating and or improving business processes and or applications and breaks those processes down into functional components Interact with clients and understand the requirements thoroughly Prepare and review the requirement analysis and functional specification documents Facilitate Arbitrate where requirements gathering becomes complex or controversial Responsible for explaining the client requirements to the software development and testing teams In case of enhancements or modifications the incumbent should coordinate with these two functions and include the changes accordingly Responsible for functional testing and detection of bugs for all the tested components Responsible for delivering applications according to the quality standards REQUIREMENTS Competencies Strong analytic and systems skills and strong problem-

solving skills Good understanding of Software Development Life Cycle Some knowledge of relational databases and modelling platforms understanding SAAS applications and business analytics preferred Proven ability to provide guidance and make decisions that require judgment and consideration of possible impacts Attention to detail and strong personal organizational skills and able to work in fast paced high volume environment Strong verbal and writing skills project and time management skills ability to work in teams Flexible and resilient comfortable with ambiguity adaptable to a high-

change environment Travel up to 40 of the timeProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : BAC Middle East -

the longest established professional recruitment consultancy in the UAE Established in 1979 we have been at the forefront of the regions recruitment industry for 30 years and were the first firm of our type in the world to achieve ISO9001 certification a reflection of our constant emphasis on quality and customer satisfaction With our well-

developed infrastructure and staff strength we are able to assist you with recruitment needs ranging from junior professionals through to middle and senior management whatever your industry sector BACs proven regional experience and resources can help ensure that you recruit the best available candidates and enjoy the many advantages of a managed recruitment process

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