We are currently seeking a communications consultant to be based in Kuwait. A Consultant is responsible for managing portions of large client projects or managing small client projects independently, preparing client-
ready materials (i.e. summary reports, press releases, credentials, proposals) and can quickly review and improve the work product of Project and Associate Consultants.
Consultants maintain an awareness of macro business issues impacting clients by conducting and analyzing research on a variety of client related issues.
The Consultant is responsible for independently coordinating client meetings and events. Completes client deliverables under the supervisor of an Associate Director or assigned account manager.
The Consultant is expected to demonstrate an understanding of APCO’s business practices and processes, as well as strong tactical and strategic abilities.
Consultants possess strong written and oral communication skills and the presence of a consultant. The Consultant will interface with all levels of staff and will have regular contact with staff in the client’s organization regarding project or client related issues.
DEMONSTRATING SUCCESSFUL PERFORMANCE AS A CONSULTANT (expected to be performed after initial period of six months)
Prepare customized credential packages for prospective clients, highlighting APCO capabilities, relevant case studies, and high-
level industry notes and observations (requiring little to no revisions by managers)
Draft complete proposals for client work showing strategic thought, scope or work and pricing. Works with an understanding of APCO’s tools, business model, and structure
Identify ways for expanding client engagement and take initiative with appropriate contacts to pursue expansion of work
Participate actively in internal and client meetings, sometimes leading them, offering knowledgeable observations and suggestions;
maintain awareness of air time and foster participation of other colleagues
Facilitate effective brainstorming sessions
Be able to maintain independent contact with client in providing service; maintain email / telephone contacts with clients as needed, without requiring a supervisor to intervene
Demonstrates confidence and projects the presence of a consultant in client engagements (on phone, in person, with prospects)
Prepare the comprehensive reports and deliverables required in the specific functional capacity (e.g, perception audits, market studies, provincial reports, etc.
with minimal guidance and review by managers
Proactively identify external meetings and trainings to attend to build sector knowledge and contacts.
Meets or exceeds assigned utilization targets
Manages and oversees the work of more junior colleagues, providing feedback and ensuring the quality of work
KEY PERFORMANCE FACTORS / JOB DUTIES :
CLIENT RELATIONSHIP MANAGEMENT
Develops relationship of trust with clients
Ensures agreement with client at the outset of what can be expected and within agreed timescales
Provides constructive advice and counsel about client issues and, when appropriate, to clients
Cautions clients about possible risks or downsides to certain courses of action
Addresses dissatisfied client or issues by remaining calm and professional
Anticipates clients’ needs and makes recommendations / proposals that reflect understanding of client issues
Strives to meet and exceed client expectations and influences colleagues to do the same
Adjusts to changes in scope initiated by client and communicates effectively to project team
Seeks client input to better understand needs and develops ideas for how to meet those needs
Communicates with clients on priorities and deliverables, and ensures team is up to date and has the information required to meet client needs
Makes all team members feel they are important contributors
Leads by example and demonstrates respect for all colleagues ensuring team understands need for culture of respect
Conducts inclusive team meetings and fosters an environment where participating is encouraged / expected.
Builds culture where individuals are encourage to work as a team
Communicates and shares individual and team goals
Sets expectations for team achievements
Demonstrates appreciation of diversity on teams, and sees this as a strength to the team
ACCOUNT & PROJECT MANAGEMENT
Manages self and team to ensure that projects are progressing on schedule as expected
Ensures teams have skills and knowledge to deliver to clients expectations
Identifies resource needs for projects
Recognizes in good time when a task will not be completed within an agreed and expected timeframe and communicates to manager
Reports budget variances in timely manner
Completes billing review responsibilities in time frames proscribed by finance
Manages client expectations for deliverables
Effectively delegates tasks to team members in order to meet project objectives / milestones and deliverables
Assigns realistic workloads
Analyzes client requirements to scope work and budget projects effectively and profitably
Demonstrates understanding and usage of tools and resources in client engagement
Sets self and team priorities on work that accurately reflect needs of business and clients
Ensures projects are billed accurately, and communicates to team members so they have accurate budget and deadline information
Considers, and where appropriate, notifies management of potential opportunities, risks or challenges that could impact the performance of the business
Raises and works to address concerns when the scope of work is changing, the account is being over serviced or there are potential issues with resourcing on the account
Share knowledge with others to support individual growth and development
Acts as a natural coach to their peers where appropriate
Provides positive feedback to their peers
Demonstrates understanding of APCO values and behaviors reflecting those values
Volunteers thoughtful new and creative ideas
Treats others with dignity and respect
Takes pride in their own work and in APCO
Actively participates in pitches and demonstrates knowledge of issues by contributing ideas and strategy to proposals and drafting RFPs
Actively participates in professional organization / networks by attending events / volunteering as appropriate
Develops network of professional contacts.
Demonstrates knowledge of APCO's service offering by providing innovative ideas for growing existing business into other practice areas or finding new business.
Actively seeks knowledge about other service offerings
Contributes to proposals by committing to specific time and deliverables and balancing those against existing obligations
Demonstrates understanding of new business goals and objectives for the of department / practice areas / office
Encourages team members to work with colleagues and readily share contacts / opportunities as appropriate across the business
Demonstrates commitment to the importance of professional growth for themselves and their team
Participates in professional organizations (industry, sector, function) to ensure awareness of important issues
Coaches and develops team members and shares knowledge and feedback with others
Has active personal development plan for self and team
Seeks feedback from others for own self development plans
Actively participates in opportunities available to increase team knowledge
Allows team members time to attend internal and external training
Attends external events and networks
MINIMUM QUALIFICATIONS AND STANDARDS :
EDUCATION : University degree
EXPERIENCE : 4 - 6 years relevant experience in a consulting firm, corporation, diplomatic posting or media role.
OFFICE ENVIRONMENT : The physical abilities needed to perform the duties of this position, in addition to the office climate
Office environment is general office setting
Local travel required; some international travel may be required