Service Experience Operator
Marriott
Dubai, AE
منذ 5 يوم
source : DirectEmployers Association

Job Number 21064008 Job Category Rooms & Guest Services Operations Location Bulgari Hotel & Resorts Dubai, Beachfront shoreline of Jumeirah, Dubai, United Arab Emirates, United Arab Emirates Brand Bulgari Hotels & Resorts Schedule Full-Time Relocation?

N Position Type Non-Management Located Remotely? NDeveloped in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.

Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.

Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (, Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.

Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.

  • Assist guests with accessing internet and guestroom entertainment.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional;
  • maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

    Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals.

    Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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