IP Contact Center Specialist
منذ 1 يوم
source : Wisdom Jobs

3 years supervising managing a technical service team or service monitoring and contact center Experience in Designing Implementing Managing and Supporting enterprise Cisco and CIC IPCC SOLUTION is preferred Experience with IP switched router based networks In depth knowledge of system integration Excellent Customer Service and communication skills Management experience in customer implementation network operations IP operations IP engineering and IP architecture fields General troubleshooting knowledge of Cisco IPCC Solutions Ability to prioritize and manage a number of tasks simultaneously with minimal supervision Excellent working knowledge of Cisco Unified Communication Manager Voice Gateways and IP phones Implementation Excellent working knowledge Cisco and ININ CIC IP Contact Center Solutions Implementation and CRS Scripts Implementing features like outbound for proactive customer contact campaign tools call blending LYRICall Desktop Automation Working Knowledge of Integration with CCUCM CRM HIS System IT help Desk System and third party tools Expert in the creation and provision of Real time and custom reporting Provide system usability training to agents and supervisors Implementation experience of call recording screen recording Speech analytics Voice Recording Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Ime consultancy

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