Technical Account Manager - MENA - Dubai Dubai, Dubai
Dubai, Dubai, AE
منذ 4 يوم
source : WHATJOBS

About UrbanPiper

UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our

offering restaurants can manage / automate their online presence be it on their own

websites / apps or any of the leading food delivery platforms Zomato, Swiggy, Amazon Foods,

Deliveroo, Talabat, Hunger Station, Jahez, etc. in the simplest manner.

At present, we are processing nearly 3 million transactions every month and partnered with

12,000+ restaurants across India and the Middle-East. The most defining aspects of our work

are related to consistency, reliability, scalability, and agility. We make use of a wide variety of

technologies and process significantly large amounts of data on a daily basis.

We make use of a wide variety of technologies and process significantly large amounts of data

on a daily basis. UrbanPiper Account Management team is responsible for ensuring the success

of the customers.

This role is responsible for managing deliverables for key customer accounts live on UrbanPiper

platform to ensure the highest levels of customer satisfaction. The ideal candidate will be

skilled in building strong customer relationships, passionate about product technology, have

exceptional communication skills, and a passion for contributing to great customer experience.

You will :

Develop and nurture an in-depth understanding of the product suite offered to clients

Work with different internal and external teams and stakeholders to streamline merchant


Establish and sustain strong relationships with clients and strive towards enhancing

their overall operational and business performance

Work closely with Customer Support to facilitate issue resolution, identify patterns in

operational challenges and drive measures for issue reduction

Coordinate and engage with multiple stakeholders within the client’s organization (IT,

Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address

operational and business requirements

Facilitate discussions and drive for adoption of client's feature requirements; analyze

and collaborate with internal and external teams with the aim to enhance client’s

experience with the products and services offered

Contribute towards the team's functional growth and efficiency by identifying areas to

streamline internal processes, contributing towards documentation and nurturing

knowledge sharing

We are looking for someone who has :

2 years prior experience in Customer Success / Account Management / Strategy or

Relationship Management (SaaS experience preferred)

Strong language proficiency - English (Verbal and Written)

Passion for delivering customer success, with a strong interest in taking ownership,

advocating for clients and delivering long term value

Strong interpersonal skills and ability to collaborate and communicate with various

cross-functional teams to provide business and tech solutions

Ability to analyze and imbibe information on new products, tools, and technology

An ability to clearly and tactfully articulate problems and resolutions

Proficiency with Microsoft Office, G-Suite and other related tools

Nice to haves :

Previous experience in a fast-paced and dynamic work environment

Experience working in the F&B ecosystem

Brief understanding of API integration

Experience with CSM, Github, Postman, and Kibana

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