Key Account and Used Truck Manager Daimler Trucks
Daimler Commercial Vehicles MENA FZE
Dubai, Dubai, United Arab Emirates
منذ 4 يوم

Main Objective

  • Developing the regional KAM business with the aim to maximize sales & aftersales revenue with pre-defined key account customers, as well as prospective customers, throughout MENA region.
  • Understanding of regional key account customer requirements in order to further develop customer specific solutions available throughout the MENA region.
  • Additional co-ordination with CSP (customer services) team to further develop downstream products / services.

  • Analyze the requirements of the general distributors of MENA region in terms of used trucks & buses business. Alignment between general distributors and used truck & bus central steering at Daimler Trucks Overseas (DTO), as well as EU Truck Store organizations.
  • Steering and development of general distributors in order to ensure optimum sales & marketing opportunities of MB & Fuso used trucks & buses are approached and executed, throughout MENA region.
  • Co-ordination with CSP team to further develop downstream products / services for used trucks & buses.

  • Establish and cultivate contacts and connections with world-wide Daimler used trucks managers to support know-how transfer, benchmark processes, price developments and sales opportunities.
  • Coordinating a specific marketing approach towards KAM and used vehicles business, in collaboration with RC MENA marketing team.
  • Additional support to general distributors regarding implementation and launch of used trucks & buses online.

  • Coaching of KAM and used trucks & buses personnel within each GD to ensure professionalism and quality.
  • Steering and development of required optimal planning, pricing and reporting tools with DTO market management & used vehicles team.
  • Business development with regional body builders & regional leasing entities directly and / or indirectly in regards to all sales opportunities.
  • Ensuring compliance and business ethics are adhered to according to laws and Daimler rules and regulations.
  • Need basis and / or regular one-to-one KA / market / GD visits to all MENA countries
  • Sales & Marketing :

  • Definition of annual target agreement for GDs (quantitative and qualitative) with continuous performance monitoring of achievements
  • Analyze the sales and stocking requirements of GDs in terms of used trucks & buses business
  • Supporting role of day-to-day GD business whilst coaching of GD personnel
  • Development of marketing plans in co-ordination with RC MENA marketing department with proper follow-up and implementation
  • Processing and evaluation of price enquiries for used trucks / buses and KAM business
  • Exploration of new customer segments to maximize the MB / Fuso used trucks / buses sales volume within used target fleets
  • Safeguard compliance measures implemented
  • Regular market & customer visits within the UAE and throughout the region
  • Monitoring of distributor retail standards in co-ordination with RC Network team
  • RC MENA / DTO Stuttgart :

  • Operational planning for quantitate and qualitative aspects, per market
  • Yearly and quarterly planning and reporting by volume and pricing targets, per market
  • Co-ordination with used truck team at DTO Stuttgart for enquiries and pricing
  • Analysis and quarterly reporting of market-by-market price positioning, per segment
  • Co-ordination with RC MENA MB / Fuso truck / bus sales departments to align pricing strategy
  • Definition and co-ordination of product specifications and vehicle technical requirements with RC MENA product management team
  • Feedback and information regarding homologation of vehicles, per market
  • Body Builder Management / Leasing :

  • Co-ordination and business development with regional body builders & regional leasing entities, directly and / or indirectly, to maximize all sales opportunities
  • Co-ordinated approach to technical requirements with RC MENA BB management team
  • Regular market & BB visits throughout the region
  • Customer Dedication :

  • Co-ordination of customer service & parts activities with RC MENA CSP team in order to align and further drive the downstream products / services business
  • Co-ordination of network development requirements with RC MENA network team
  • Supporting role in continuous improvement of dealer retail performance
  • Personal Development :

  • Regular training in line with individual development plan
  • Participation into product, sales tools, internal process, compliance training / updates
  • Integrity and Compliance :

  • Ensuring compliance and business ethics are adhered to according to laws and Daimler rule and regulations (Export Control, Anti-Trust, CAS, Sanctions, External Affairs, etc.)
  • Discipline
  • Customer oriented
  • Strong interpersonal skills
  • Knowledge / Skills / Experience

  • Extensive knowledge of the automotive and commercial vehicle industries / segments
  • Detailed technical understanding of truck products and services, preferably buses
  • Highly developed negotiation and communication skills
  • Distinctive customer-oriented focus
  • Problem-solver and result-oriented mindset
  • Commercial vehicles sales / business development background for min. 5+ years, preferably with regional key / corporate accounts in automotive field
  • Commercial vehicles wholesale / retail sales experience in the Middle East and / or North Africa
  • Business & cultural knowledge of Middle East and / or North Africa
  • Leadership experience preferable
  • English (mandatory), Arabic and / or French (preferable)
  • Qualification

  • Graduate degree / qualification in (automotive) engineering / business administration and / or equivalent qualification
  • ASAP

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