Concierge Manager
United Arab Emirates (AE), Abu Dhabi, Abu Dhabi
منذ 3 يوم


Abut Jumeirah and Jumeirah at Etihad Towers :

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

The business, social and gourmet hub of Abu Dhabi, Jumeirah at Etihad Towers offers a relaxed and bespoke urban lifestyle experience based on personalized care, craftsmanship, and a passion for unique culinary experiences.

Located on the shores of the Arabian Gulf, the 5-star luxury city hotel spans 66 floors and includes 382 guest rooms and suites of refined elegance offering the latest technology and stunning Corniche and coastal views.

The hotel features a Club Executive Lounge, 199 serviced residences, ten restaurants and bars including the signature restaurants Li Beirut and Quest, Talise Spa, Six P Gym, and one of the largest and most sophisticated hotel conferencing centres in the capital.

Jumeirah at Etihad Towers was developed under the patronage of His Highness Sheikh Suroor bin Mohammed Al Nahyan’s Projects Department.

About the Role :

An opportunity has arisen for a Manager to join our Concierge department in Jumeirah at Etihad Towers. The main duties and responsibilities of this role are :

To assist the Front Office Manager in the smooth and effective information service and operation of the Concierge Desk ensuring maximum guest satisfaction, and adhering to the Executive Club and standards required by the hotel.

To supervise the luggage services to ensure a smooth and efficient operation and minimum delay and damage.

To ensure that all information on restaurants, hotel facilities, emergency telephone numbers and other miscellaneous numbers are kept up to date at all times.

To ensure that all guest requests, requirements and complaints are attended to promptly and handled in the correct manner.

To ensure, in coordination with the housekeeping and engineering departments, that the hotel's public areas are clean and tidy at all times, and everything is in working order.

To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.

To oversee the hotel’s contract car valet service, ensuring that an optimum service is provided at all times.

To assist in the training of the employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency.

About you :

The ideal candidate for this position will have the following experience and qualifications :

  • Degree qualification from a recognized hotel or business school
  • At least 2 years experience in a Assistant Manager role.
  • Experience preferred in other 5* properties, such as Ritz Carlton, Hyatt and Four Seasons.
  • Proficiency in spoken and written business English.
  • Competent in Microsoft Office applications.
  • Able to effectively communicate with all levels of colleagues and Management.
  • About the Benefits :

    This position offers a highly competitive salary and package which include : your own single room accommodation / live out allowance, free transport to and from your place of work if company accommodation provided, uniform, laundry services, meals during working hours, annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

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