Call Center Agent Arab Nationality
AGL Coca Cola.
Dubai
منذ 6 يوم
source : Wisdom Jobs

Responsible for the daily running and management of the call center through the effective use of resources Major Accountabilities -

Setting and meeting performance targets for speed efficiency sales and quality - managing the daily running of the call center -

Maintaining a proper contact data base and CDE process - liaising with other functions to gather information and resolve issues -

maintaining up-to-date knowledge of industry developments and involvement in networks - monitoring random calls to improve quality minimize errors and track operative performance -

coordinating staff recruitment liaising with HR staff - reviewing the performance of staff identifying training needs and planning training sessions -

recording statistics user rates and the performance levels of the center and preparing reports - handling the most complex customer complaints or enquiries -

organizing staffing including shift patterns and the number of staff required to meet demand - coaching motivating and retaining staff and coordinating bonus reward and incentive schemes -

forecasting and analyzing data against budget figures on a weekly and or monthly basis - improving performance by raising efficiency and sourcing new equipment to enable this e g new dialing productsRequirements-

Customer Service Customer Focus Sales skills People management Phone Skills Listening Verbal Communication Data Entry Skills Product Knowledge Job Knowledge Objectivity Dependability Multi-

tasking - Should have a minimum Diploma or degree - Multilingual - Preference would be to have minimum 3 years experience as a Call Center Supervisor team leader with good CRM IT knowledge Salary offered 4500 AED approximately Commission BenefitsProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : We are AGL Coca Cola the bottlers distributers of Coca Cola products in UAE Oman

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بالضغط على "واصل" ، أعطي موافقة نيوفو على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـ نيوفو . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
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