Duty Manager
Dubai Parks and Resorts
منذ 1 يوم
source : Drjobs.ae

The Duty Manager will oversee all aspects ofthe hotel guest experience and work with his / her counterparts toachieve seamless communication between hotel departments and theResort.

  • Oversees the daily management ofthe guest experience, providing hands-on guidance and support toall departments where necessary
  • Ensures the alignmentof service standards and operating procedures with the wants andneeds of hotel guests.
  • Works to achieve seamlessintegration of systems, policies and processes between the Hoteland Resort with a focus on optimizing efficiency and conveniencefor hotel guests.
  • Responsible for the aestheticappearance and functionality of all public space areas and guestamenities, including but not limited to : Porte of Cochere, hotelgrounds, Main Lobby, Pool, and Terrace.
  • Immediatelyrespond to and resolve guest concerns in an empathetic manner,offering a sincere apology and providing timely follow-up and / orappropriate compensation if / when necessary.
  • Takesownership of any defects that negatively impact the guestexperience and work together with hotel leadership to make thechanges necessary to prevent re occurrence.
  • Championsthe warm welcoming of guests to the hotel
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