Teller- AUD Cash Office
Commercial Bank of Dubai.
Dubai
منذ 3 يوم
source : Wisdom Jobs

Key Accountabilities The Customer Service Representative will act as the first point of contact for callers on the branch ensuring that they are directed to the most appropriate bank representative to provide further service and also act as a conduit for delivering services Ensure the correct receipt payment of cash and accurately credit debit the customers account and acknowledge the receipt to the customers Sell and buy TCs traveller s cheques issue DDs demand drafts and exchange currencies by observing the procedures such as identification of the customer authenticity of the draft applying the approved exchange rate etc to protect the interest of the customers and the Bank Provide any other service as directed to support the overall banking operations of the Branch Take interest to cross sell or referral for Bank s products and services to support the achievement of Bank s targets Maintain and improve customer queue time for teller services monitored through Que-

matic Productivity Report - less than 3 minutes Over and above the existing duties and responsibilities Tellers are required to issue Managers Cheques MCs to customers They will also be responsible to process all Internal Transfer cheques and requests at their end only Check the postings carried out by the other Teller against the day s transactions journal and sign on the report Ensure strict adherence to laid down procedures to avoid delay errors irregularities and risks to improve service standards on continuous basis to support the Bank s quality initiatives and to improve customer satisfaction Take initiative to deliver satisfying customer service to each visiting customer by providing fast accurate efficient and courteous service Identify the area of self development in line with the Bank s competency guidelines and prepare and execute the action plan in agreement with the supervisor Moreover participate in e-

learning and other training initiatives as required by the supervisor as well as HR Person Specifications Higher Secondary education Formal training in banking would be an addedadvantage Experience though not essential would be preferred Good knowledge of English Arabic language would be an added advantage Communications skills Numeracy and accuracy Note you will be required to attach the following 1 Resume CVProfile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Commercial Bank of Dubai

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