Operations Manager
Jumeirah Group Dubai
Dubai, Dubai, AE
منذ 6 يوم
source : WHATJOBS

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Responsibilities :

  • Leads, motivates & continuously develops the Team to maximize colleague’s productivity, departmental revenue, guest satisfaction & department COS / CSI scores
  • Recognizes all repeat and important guests and builds rapport to develop personal guest contact, obtain preferences and proactively anticipate guest needs and requirements.
  • Attend Morning briefing daily.
  • Attend the afternoon F&B briefing daily.
  • Supervises or directly handles all guest complaints or urgent feedback to ensure maximum guest satisfaction while protecting the company’s interests.
  • Performs, follows up and takes responsibility for the Credit Check to minimize company’s risk at any time.
  • Maintains open line of communication by supervising team members, delegating responsibilities, liaising with other related departments, and reporting to senior management.
  • Conducts regular quality checks on individual villas and butler’s pantry to ensure standards & consistency are always maintained to the highest level.
  • Overviews the Weekly Duty Rosters, Annual Vacation Plan, and special staffing requirements.
  • Butler’s Grooming standards, punctuality / attendance procedures and Quality standards
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    Today, Jumeirah is a Dubai national champion and an acclaimed luxury hospitality leader operating 24 Jumeirah branded properties (6,747 keys) in eight countries.

    As exemplified through its flagship hotel, and global icon, Burj Al Arab, Jumeirah has transformed the way that luxury is defined.

    In 2018, Jumeirah entered a phase of accelerated growth under the leadership of its new CEO, José Silva. We have seen unparalleled success in Dubai and regionally, and will build upon this expertise as it expands internationally.

    In terms of strategy, Jumeirah Group will continue to own properties and grow through acquisition, as well as hotel management agreements.

    Both new and existing markets have been identified for expansion across Middle East, Europe and Asia with the vision to take the brand global with each property clearly stamped with the Jumeirah signature, to make a strong statement within the industry.

    Our goal is to make hiring as easy as possible.We find the right talent for every company, ensuring that each candidate finds a job they enjoy.

    Dr. Job FZ LLC provides 360-degree AI-powered recruiting and job search solutions for employers, project owners, full-time job seekers, and freelancers.

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