Outlet Manager
Jumeirah Group
UAE,Dubai,Dubai
منذ 5 يوم
source : Drjobs.ae

The main duties andresponsibilities of this role :

  • Monitoring effectiveness of the workflow and sequence ofservice during service periods and providing hands-on support asand when required.
  • Closely monitoring thecashiering function of the outlet to ensure compliance with theJumeirah Cashiering Procedures.
  • Monitoringcustomer satisfaction and responding to customer feedback andcomplaints ensuring Jumeirah procedures for Customer SatisfactionIndex and Complaint Handling are followed.
  • Maintaining and actively using a database of customerdetails / history and other strategies that assist in guestrecognition.
  • Leading improvements needed inrelation to restaurant operation including updates on the StandardOperating Procedures.
  • Making suggestions toincrease the market share for the Outlet.
  • Conducting performance evaluation of colleagues,training, guiding, coaching and counselling ofcolleagues.
  • Determining the necessarycompetence of colleagues and provide training or other actions tosatisfy these needs.
  • Providing constantcoaching and counselling to colleagues to ensure their capabilityto meet the needs of the customer and the organization.
  • Monitoring the manning and competence level of selectedcolleagues to ensure sufficiency for the department to meet theneeds of the organization and customer.
  • About You : The ideal candidatefor this position will have the following :

  • Hotel or Hospitality Degree
  • AdvancedEnglish - spoken and written
  • Experience andqualifications :

  • Diploma or degree in Hotel / HospitalityManagement
  • Minimum of five years’experience working in a Food & Beverage Outlet in a fivestar hotel
  • Skills :

  • Computer skills - Microsoft Office
  • Interpersonal People skills
  • Cashiering Systems (Micros, HSI, other)
  • Competencies :

  • Innovative Business PromotionalIdeas
  • Rational Thinking-Balance of EmotionalIntelligence
  • Financial Awareness
  • Focus on Top Priorities
  • Adopting ofBusiness Philosophies
  • Team player
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