The main duties andresponsibilities of this role :
Monitoring effectiveness of the workflow and sequence ofservice during service periods and providing hands-on support asand when required.
Closely monitoring thecashiering function of the outlet to ensure compliance with theJumeirah Cashiering Procedures.
Monitoringcustomer satisfaction and responding to customer feedback andcomplaints ensuring Jumeirah procedures for Customer SatisfactionIndex and Complaint Handling are followed.
Maintaining and actively using a database of customerdetails / history and other strategies that assist in guestrecognition.
Leading improvements needed inrelation to restaurant operation including updates on the StandardOperating Procedures.
Making suggestions toincrease the market share for the Outlet.
Conducting performance evaluation of colleagues,training, guiding, coaching and counselling ofcolleagues.
Determining the necessarycompetence of colleagues and provide training or other actions tosatisfy these needs.
Providing constantcoaching and counselling to colleagues to ensure their capabilityto meet the needs of the customer and the organization.
Monitoring the manning and competence level of selectedcolleagues to ensure sufficiency for the department to meet theneeds of the organization and customer.
About You : The ideal candidatefor this position will have the following :
Hotel or Hospitality Degree
AdvancedEnglish - spoken and written
Experience andqualifications :
Diploma or degree in Hotel / HospitalityManagement
Minimum of five years’experience working in a Food & Beverage Outlet in a fivestar hotel
Computer skills - Microsoft Office
Interpersonal People skills
Cashiering Systems (Micros, HSI, other)
Innovative Business PromotionalIdeas
Rational Thinking-Balance of EmotionalIntelligence
Focus on Top Priorities
Adopting ofBusiness Philosophies