It Supervisor/ Network Administrator
Swissôtel Al Ghurair
منذ 2 يوم
source :

Summary ofResponsibilities :

  • Assists in maintaining Microsoft Windows applications andsystems including but not limited to : Windows 7, Windows XP;Windows Server / 8;
  • and Microsoft Exchange.

  • Assists the network & communication administratorwith Maintaining routers; adding / terminating users; assigningrights and access;
  • resetting passwords; establishing emailaddresses; assessing and reporting operational status; performingbackups and restores;
  • including performing routine preventativemaintenance.

  • Assist colleagues inunderstanding and using the technology available within thehotel.
  • Establishes, documents, tests andcommunicates short-term and long-term emergencyprocedures.
  • Ensures compliance with allsoftware licensing agreements and safeguards software media andassociated licenses.
  • Working with the Directorof IT and ensures that all company IT related Standard OperatingProcedures are implemented, monitored and updatedaccordingly.
  • Presents and implementstechnological alternatives to streamline functions and improveproductivity.
  • Maintains and tests thetechnology disaster recovery plan along with the ITteam.
  • Responsible for troubleshootingworkstations, networks, software applications, phones, copiers andother technologies.
  • Responsible for maintainupdated inventory of all hardware & software in theproperty on a timely basis.
  • Keeps updated withthe latest industry trends and new product in themarket.
  • Continually strives to improve self;knowledge & skills.
  • To maintain HSIAincluding Wi-Fi where appropriate, as per brand requirements inorder to generate revenue to the hotel.
  • Actively participates in all hotel energy saving andrecycling initiatives. Attends monthly departmental meetings anddaily briefings as required.
  • Ensures that theappropriate standards of conduct, dress, hygiene, uniform andappearance are maintained at all times.
  • Strictly adheres to the IT Policy on Confidentiality andEthics.
  • Equipment installation andconfiguration, monitoring and troubleshooting of network, hardwareand software
  • Ensures optimal availability ofthe computer systems and network installed.
  • Investigates all network and hardware malfunctions;notifies and coordinates maintenance service with contractors;assists in problem determination by observing and noting problems,keeping and researching logs, and identifying patterns of problems;
  • ensures that all equipment is in proper workingcondition.

  • Establishes and maintains useraccounts, user environments, directories and system security andsecurity for networks.
  • Installs, upgrades, andconfigures network printing, directory structures, user access,security, software and file services.
  • Performsperiodic maintenance of LAN servers and associated LANhardware.
  • Administers and performs and / oroversees software and application installation, andupgrades.
  • Ensures timely user notification ofmaintenance requirements and impact on systemavailability.
  • Maintains confidentiality withregard to the users and company information being processed, storedor accessed by the network.
  • Ensures that allsafety, health, security and loss control policies and proceduresand government legislation are adhered to.
  • Fills in as needed in operations to cover absences,vacations and staff shortage.
  • To carry out anyadditional tasks and projects as requested by the Director ofIT.
  • Qualifications :

  • Previous IT Experience is an asset
  • Highly responsible & reliable
  • Strong interpersonal and problem solvingabilities
  • Ability to work well under pressurein a fast paced environment
  • Ability to workcohesively as part of a team
  • Ability to focusattention on guest needs, remaining calm and courteous at alltimes
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