Concierge Team Leader - The First Collection
The First Group
Dubai, AE
منذ 4 يوم
  • Supervising Concierge team on all 4 locations
  • Daily report management
  • Monthly production report on revenue generated via Concierge team
  • Guiding Concierge team on proper procedures + guest handling
  • Putting procedures and processes in place for VIP check in, tour generation and excursion selling + booking to in house guests
  • Managing logistics of the tours booked for guests
  • Providing TFG owners / investors in house with dedicated preferential treatment and ensuring they are properly recognized
  • Ensuring that Concierge team has extensive knowledge about TFG, investment opportunities, hotels and Food & Beverage venues and offers (such as weekly special themed nights , menus , cuisine we offer at different restaurants etc)
  • Ensuring Concierge team is well informed and well ready to answer any questions about UAE (Dubai in particular), and has in-depth knowledge of Dubai must-see attractions and tours
  • Signing up clients for upcoming TFG Hotels loyalty program
  • Being able to stand in and replace (if and when needed) TFG Concierge reps, encompassing all their daily duties
  • Desired Skill & Expertise


  • Proven experience in Hospitality / Tourism customer service field, or relevant role is an advantage
  • Proven experience in managing a team
  • Knowledge of Dubai basic tours and attractions is a must
  • Proficiency in English + 1 language; multilingual is strongly preferred
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • Knowledge of MS Office
  • High school diploma; degree in hotel management or relevant field will be a plus
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