Line of Service
Internal Firm Services
IFS - Human Capital (HC)
Job Description & Summary
Dedicated support point of contact for all Human Capital issues in the offices or SSC. Mainly handling offboarding & FS calculations.
Proactively identify issues and ensure HC service delivery directly or indirectly through the relevant HR contact.
Act as a reference for enquiries about HR Administration policies & procedures for all employees, and escalating issues or enquiries not served in current policies to specialised teams
Liaise with the central HR team in effective implementation of all HR systems and procedures
Work towards being a high quality internal service provider and to ensure that all HR business support requirements on the ground
Support implementation of HR policies for the offices
Report HR activities and data on a regular basis, including benefits information, census data, and loss ratio information to support in
Assist whenever needed, the Recruitment and career development managers by securing logistics required for training, On boarding,
Coordinate with relevant HR contacts to ensure timely and effective HR service delivery
Suggest improvements to processes