About Jumeirah At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
Jumeirah Al Wathba Desert Resort & Spa is a luxury desert resort located 50km to the south east of Abu Dhabi in the Al Wathba District (40 minutes’ drive from Abu Dhabi).
It consists of 103 keys in total (90 Guestrooms and 13 Villas), restaurants and bars, conference and meeting facilities, Talise spa and leisure facilities.
About the Role An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Pre-
opening team in the Guest Relations Department at Jumeirah Al Wathba Desert Resort & Spa. The main purpose of the role is to optimize guest loyalty and to ensure that they experience a seamless luxurious experience.
Your key responsibilities will include :
To ensure that the resort guests receive prompt, cordial attention and personal recognition.
Update and maintain guests’ profiles and accurate guest history records, including the recording of guest information received from other hotels or departments and guests preferences.
To ensure that all relevant departments are advised of guest history requests / preferences prior to arrival.
Liaise with Housekeeping Department to ensure room image is maintained and as far as possible the Room Ready a day before Arrival policy is adhered to
Liaise closely with Housekeeping and Room service Team to ensure special guest needs, amenities and other room related requests are met
In-charge of in-room check-in for long staying guests and VIP’s and ensure that all benefits have been informed.
To follow up on the resolution of any guest complaints with other departments.
To Champion guest programs, including but not limited to : VIP program and Kids program
Maintain inter-departmental relationships to ensure seamless customer service
To be visible and available to our guests, making regular contact to ensure guest satisfaction.
Must lead by example by demonstrating the Jumeirah hallmarks and guiding principles in their role continuously.
Must be able to perform any other duties as may reasonably be requested by the management.
About You In order to be considered for this role, you must possess the following selection criteria :
Hold a Degree in Hospitality or Business or other relevant field from an accredited University or College.
Have at least 2 years’ experience within the international hospitality industry
Have great financial management experience
Have the ability to resolve guest complaints / issues in a calm and professional manner.
Have strong customer service orientation
Have the ability to resolve guest complaints / issues in a calm and professional manner
Possess a high level of written and verbal business English
Proficient in Microsoft applications
Familiar with Property Management Systems
About the Benefits
This position offers a highly competitive salary and package which includes; company provided housing, annual flight tickets allowance, medical coverage, pension, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.