Quality Assurance Manager
For a 5 star Hotel.
Dubai
منذ 5 يوم
source : Wisdom Jobs

Develop and implement an effective quality control procedure to cover all areas of the Hotel property Coordinates with all Heads of Department in an effective communication network that genuinely facilitates the provision of proper quality assurance implementation Personally reviews all guest comments Rooms F B online sources and prepares a weekly report summary and analysis of the same to provide the Management Team with a realistic appreciation of our present state of quality in conjunction with Training Department Monitors and advices on the performance of the Quality Management System Produces monthly data and analytical reports on the overall quality performance measuring the same against set standards Liaise with other managers and associates throughout the entire Hotel organization to ensure that the Quality Assurance QA system is functioning properly If and when necessary advises on required changes to the QA system as well as the proper implementation of the same Provides the Hotel organization with tools and techniques to enable everyone to achieve their quality objectives Undertakes periodic market research initiatives prepares the corresponding report s and submits the same to the General Manager in order to properly monitor the changing if not ever increasing demands of guest expectations within the scope of our competitive market segment Responsible for the proper communication and dissemination to all Hotel associates of both our Quality Statements and Quality Commitments as clearly articulated by the Quality Service Manual Undertakes daily random site inspections of the Hotel property to ascertain the constant and consistent quality standards of our guest facilities Attends the daily morning briefing to report and update all HODs on the various Quality concerns from the previous days random site inspections Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : based in Dubai

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