Customer Service - Team Lead - Mumzworld
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منذ 4 يوم
source : ExploreJobs

About Mumzworld Founded in 2011, with the vision of making a mother’s life easier, Mumzworld has pioneered a revolutionary and gold standard e-commerce shopping experience for all things mother, baby and child in the Middle East region.

Today, Mumzworld prides itself with being the premier, trusted and definitive source of mother baby and child products in the region, with the largest unique range of products.

Mothers are at the heart of our brand. We not only strive to ensure that they make the most informed purchase decisions and receive a delightful, seamless and unique online experience, but also that they are empowered and engaged by the most supportive bilingual community.

From the region, and for the region, we have impacted a community of over 2,000,000 Mumz and growing. Mumzworld has received numerous international and regional awards, anchoring it as the leader in its space.

We are always on the lookout for the smartest, most ambitious talent who share our vision to build a best in class vertical ecommerce business, who are interested in contributing to the larger community and who believe that the only way to build great businesses is by being smarter, faster and more innovative than anyone else.

We look for team players who are modest, understated, yet create a loud impact with their results. If that is you, we’d love to chat.

Here’s a snapshot of what your responsibilities would include : We are looking for a qualified team leader to manage and provide guidance to our Customer Service team agents located in Dubai, Egypt, Philippines and Jordan.

You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, and your communication skills should be excellent.

You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve their goals.

Giving constant direction to team members to ensure that all customer inquiries are attended to on time and in the best way possible to drive high levels of customer satisfaction Creating more efficient ways of working to make customer service easier for both team members and customers Giving detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes Observing performance of team members to identify their strengths and weaknesses.

Take disciplinary measures against any team members as needed Ensuring that all equipment and appliances needed by the customer team members are available and in good condition to enable smooth flow of operations and customer satisfaction Stepping in as necessary to support customer escalations and resolve complaints Delegating customer service duties to team members to ensure a faster and smoother flow of operations Creating and implement work procedures that will enhance the organization and departmental service delivery, operating procedures and standards Job Details Posted Date : 2022-08-02Job Location : Dubai, United Arab EmiratesJob Role : Customer Service and Call CenterCompany Industry : Internet / E-commerce Preferred Candidate

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