Job Role : Bell Attendant - Concierge
About the role :
An opportunity has arisen for a Bell Attendant to join Concierge department. The main duties and responsibilities of this role :
Always having a smiling, helpful and friendly attitude towards colleagues and guest alike and provide courteous and professional service at all times.
Assists guests with loading and unloading of luggage as well as delivering it and collecting it from the guests rooms ensuring that no damage is being done to any piece of luggage.
Deliver of faxes, messages, parcels, mails, newspapers etc.to guest rooms in timely manner and always verifying the guest names and room number.
Maintain a high level of knowledge about Jumeirah Emirates Towers facilities and services as well as Dubai and other Jumeirah Properties to be equipped to answer guest enquires and questions.
Store luggage according to hotel SOP’S and up sell hotel facilities.
Coordinate with Housekeeping to keep Lobby clean at all times as well as adheres to health and Safety policies.
Page guests on the hotel premises using proper paging board.
Offer Cold towels and soft drinks to guests on arrival.
Assists guests with directions within the hotel ( ie.guide them to their room, a restaurant, Boulevard etc.
Requires to set a high example at all times in regards to punctuality, appearance, courtesy, performance, attitude, team work, guest and staff relations, observance of company’s rules and regulations, loyalty to management and inter-departmental co-operation.
To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation.
About you : The ideal candidate for this position will have the following experience and qualifications :
You must have at least 1 year experience in a 5
You should possess Higher Secondary School Leaving Certificate
You must also have experience in using Opera PMS, Front Office System and basic knowledge of computer
Good command of both spoken and written English
Additional language is an added value