Senior Manager - SuperApp Tenant Experience
Dubai, United Arab Emirates
منذ 3 يوم

At Careem we are led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan. We're pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.

We're in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world.

Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.

We’re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups.

Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.

Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.

About the team

The Partnerships team is looking for a customer obsessed candidate with a proven ability to develop and manage high-level program initiatives.

The candidate will possess strong stakeholder management skills, as well as coordination and delegation capability. An entrepreneurial mindset is a must, as a lot of the time they will be working with a blank canvas and limited resources.

The Super App Tenant Experience Manager will be part of a small, focused team that will play a huge role in shaping what Careem will look like in the medium and longer term future.

What you'll do

  • Develop and align senior leadership on the strategy for the program and execute on the initiatives to achieve the organizational objectives.
  • Deliver the methodology to assess and evaluate partner success
  • Develop and manage the governance model that will allow for high standards of experience delivered by partners
  • Work closely with product / design teams, support with delivering business targets and growth
  • Develop and manage the forums that will empower the continuous improvement in the partner offering including performance, quality and satisfaction.
  • Oversee multiple cross-functional project teams
  • Plan and create scope, deliverables, stakeholders, timelines and priorities for new initiatives
  • Analyze funnel performance, identify bottlenecks and opportunities for improvement, drive issues to resolution
  • Work with other program managers to identify risks and opportunities across multiple projects within Careem
  • Deliver reports for management and key stakeholders
  • What you'll need

  • Bachelor’s degree
  • 5+ years in an equivalent role
  • Stakeholder management, time management and organizational skills
  • Excellent knowledge of performance evaluation processes
  • Ability to identify and implement repeatable motions and a common framework to allow scaling of the program with limited resources.
  • The ability to influence without authority.
  • Data driven - ability to analyze performance dashboards, identify areas for improvement and develop initiatives to resolve bottlenecks.
  • Ability to identify and respond to high-priority issues.
  • Where you'll be

  • Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams.
  • For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.

  • You’ll be working in the location you’re hired from. Due to legal and compensation considerations, you will need to be based out of the country you’re hired from as your primary work location.
  • What we'll provide you

    In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.

    As a Careem colleague you will be able to :

  • Be part of a Remote-First organisation
  • Work from any country in the world for 60 days a year
  • Use Unlimited Vacation days throughout the year
  • Access fitness reimbursements for health activities including : gym, health club and training classes.
  • Work and learn from great minds
  • Create impact in a region with untapped potential
  • Explore new opportunities to learn and grow every day
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