HillInternational is an international construction-consulting firm that providesprogram and project management, construction management, cost engineering andestimating, quality assurance, inspection, scheduling, risk management andclaims avoidance to clients involved in major construction projects worldwide.
Hill has participated in over 10,000 project assignments with a totalconstruction value of more than $500 billion. Hill is a publicly traded companylisted on the New York Stock Exchange (NYSE : HIL), and is headquartered inPhiladelphia, Pennsylvania. ().
General Description of Role & Responsibilities :
The SoftServices Coordinator is required to monitor, supervise and implement bestindustry practices for Client Headquarter and all client sites.
Theresponsibilities of the soft services coordinator include, but are not limitedto;
Manage and control the day-to-dayoperations in the headquarter.
Enhance the current service levels andensure that services delivered in line with the standards and best practices inthe market.
Manage multiple soft services, i.e.cleaning, pest control, security, catering, etc.
Support internal and external events forthe organization.
Visit client sites and conduct qualityinspections.
Excellent customer service experience withthe ability to resolve operational issues.
Understanding the corporate culture andability to deliver within tight periods.
Identifying operations gaps and resolvingthem.
Developing soft services contracts budget,SLA’s & KPI’s.
Develop a waste management strategy forheadquarter operations.
Ensure that contractual works are of highquality, safely delivered and are managed and convenience in both delivery andoutcome.
Prepare weekly and monthly reports andAd-hoc reporting.
Manage the performance of serviceproviders and ensure that services delivered in accordance with clientrequirements.
Continuous review, evaluation anddevelopment of Soft Services resources and procedures to meet the current andchanging needs of the client organization.
Prepare SOPs, process and procedures forall soft services.
Disinfection activities across all clientsites.
Visits to Quarantine locations in variouslocations in the UAE.
Supervising soft services providers’activities and guiding them on required precautions.
Dealing with several internal and externalstakeholders.
Flexibility in working hours and adherenceto client instructions related to COVID-19.
Following up on client precautions relatedto COVID-19 and ensure service providers compliance.
Should have an eye for detail, should not settle for anything less than the best service delivery.
Should be able to monitor and report issues and inconsistencies in overall office appearance and standard.
Informs themselves of the relevantQuality, Environmental, Safety and Occupational Health Policies, Manuals andProcedures in place within Hill International, and ensures continued compliancewith these requirements while employed by Hill.
Perform other duties as assigned by theline manager / supervisor.
Relevant BSc degree in facilitiesmanagement or higher
Min 8 years’ experience in managing softservices operations
Excellent service delivery experience.
Experience working on the client-side is abenefit.
Membership of BIFM or IFMA accreditationis preferred.
BICS assessor certification will be anadded value.