Senior Manager
Mashreq Bank
منذ 5 يوم

Job Purpose

Theincumbent is responsible for leading the Operations team supporting the CIBG& FI business, covering all processes related to Client Onboarding &KYC, Middle Office (MO), Account Maintenance(CCAM) and Online Banking (MMU).

This covers all applicable geographies under Centerof Excellence Model.

Key Result Areas

  • Design,implement and execute all necessary actions to assure high quality service deliveryfor CIBG customers
  • Toeffectively manage day to day planning, operation and problem solving.
  • Develop standardized processes for CIBGOperations to ensure quality andeffectiveness.Drive standardizationacross processes from various countries.
  • Responsible for driving higher STP andautomation.
  • Ensure partnerships with business to drivesolutions for better customer experience, efficiency and delivery.
  • Supportsystem enhancement and work with Product Development Team to implement CIBGProjects and Programs.
  • Optimize staff productivity and providingcoaching and counseling whenever required. Job rotation and training needs andother related staff matters.
  • Develop simplified E2E work flows for majorproducts and deliver to the agreed SLA / TATs.
  • Ensure that division’s procedures are capableof controlling and minimizing the operational risks.
  • Manageand process work to ensure time and quality standards are met in accordancewith / SOP / OPM / APPM / local rules and within standard turnaround time and zeroerror.
  • Ensurethat the Division functions in a controlled environment and achieves / maintainssatisfactory Audit Rating.
  • Ensureclarity among staff on the KPIs and the job competency needed to achieve thebusiness goals
  • Co-ordinatewith division head to ensure training of team members in products, proceduresand rules to achieve standard quality and productivity standards.
  • Train staff on product, services, solutionsof the Bank’s offering, as well as on problem resolution, escalation processesand problem tracking.
  • Effectively manageoutsourcing processes and agreements with 3rd party providers
  • Knowledge, Skills and Experience

  • Mastersdegree holder with a thorough and in depth understanding of all functionalityof Corporate Banking Operations
  • GeneralBanking knowledge.
  • Aminimum of 12 years’ experience.
  • Abilityto develop and manage optimal work flowsand resource allocation.
  • Excellentcommunication and conflict managementskills.
  • Astrong business and operational background or a clear understanding of how theback office operates
  • Strongteam management skills
  • Sep 16, 2020

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