Job Description
Part of the Global Solutions Organization, Visa Innovation & Design is a global client facing organization that sets Visa’s public innovation agenda, supports our clients accelerate their innovation agenda and transform their consumer digital experiences, and promotes hands on incubation and rapid prototyping to demonstrate the art of the possible for clients and partners.
Innovation & Design runs innovation centers in various regional offices, this function focuses on Visa’s CEMEA region.
Position Summary
The Visa Innovation & Design group in CEMEA hosts and co-creates with a wide range of guests including Banks / Financial Institutions, Merchants, Technology Providers, the Fintech and Startup community.
Operating out of the Dubai Innovation Center, the team acts as the front of shop for Visa innovation engagements. It serves the needs of the large, fast-paced and strategically important CEMEA region.
Visa is looking for a talented UI / UX Product Designe r to join our Innovation & Design team. Join a dynamic group that conceives and designs new concepts and plays a pivotal role in collaborations with Visa partners, working with emerging technologies such as crypto, digital payments & innovative acceptance methods.
The Designer will be part of product development projects that include ideation, iteration and testing. Projects are derived based on forces shaping how consumers earn, spend, and save.
This role will also contribute to driving much of Visa’s global new product roadmap through applied exploration and development.
You'll apply user-centered design principles and work closely with stakeholders to conceive and design beautiful, useable and engaging product interfaces.
You'll be involved in the early stages of research and ideation and will collaborate with multi-disciplinary teams through the iteration and development process.
You are an accomplished UX designer who is fluent with digital experiences across platforms.
Creating great UI is an important part of this role. This means creating both rapid UI prototypes as well as pixel perfect outcomes.
This requires you to have a passion for building UI and you have a deep understanding and appreciation of how a delightful visual can drive user behavior and affect digital interactions.
All of our team members are strategic thinkers and conceptual problem solvers who make every design decision an informed one.
Each team member is trusted to independently manage their time and work, and make bold decisions using their best judgement.
We value proven skills over big egos and thrive on positive, transparent teamwork.
Responsibilities :
Design usable, accessible and engaging digital experiences for the web and mobile
Create working UI prototypes that communicate the next generation commerce experiences (InVision, Figma or other similar product knowledge is a plus).
Own and make design decisions based on a thorough understanding of contemporary user-centered design principles
Be comfortable and able to flex between rapid prototyping and building pixel perfect outcomes. E.g. on one project, out rapid UI prototypes in record time for iteration with partners, in another project, take final outputs to the highest standards of UX and UI design.
Support Innovation Center operations in areas such as reporting of engagements & client activity
Lead in-market immersions to gain user insights
Define research (e.g., format, scope, candidate, interview guides, survey content, etc.)
Manage research agencies in market as required
Conducting focus groups, surveys, interviews, and other data collection methods to gather information about target audiences
Identifying opportunities to improve existing products or services by studying the market and customer behaviors
Communicate findings to stakeholders through written reports or presentations
Conducting experiments or tests in controlled environments to measure the effectiveness of a design or product
Developing a design brief and conducting research to identify potential problems and opportunities in the industry
Analyzing qualitative and quantitative data from surveys, polls and focus groups to identify trends and opportunities for improvement
Foster a deep and rewarding collaboration with the Product Managers, Engineers, Marketers, and our customers. Highly collaborative working is critical for success in the role
Work simultaneously on CEMEA projects and Global design projects, and share learnings and assets among the two
As requested, facilitate ideation and user journey building breakout sessions
Exercise independent judgment with minimal direction from supervisor
Collaborate with business partners and build upon their vision using sound UX principles
Mentor and provide guidance to junior staff
Responsible for the strategic oversight of product lines
Be an advocate for our users
Capture requirements, design flows, wireframes, testable prototypes and fully fleshed out designs
Document your designs and consult with engineers to ensure they are built and function as intended
Effectively demonstrate strong problem-solving skills, customer service and interpersonal skills
Qualifications
Minimum of 4 years of work experience with a Bachelor’s Degree, or at least 2 years of work experience with a Masters Degree (or other advanced degree)
Experience in consumer payment, e-commerce is preferred
Minimum of 7-10 years of work experience with a Bachelor’s Degree, at least 6 years of work experience with a Masters Degree (or other advanced degree) or 3 years of experience with a PhD
Bachelor's Degree in Human Factors, Design, Psychology, Sociology or related field
An online portfolio that demonstrates outstanding product and ecosystem thinking
Proficiency designing and developing prototypes using Balsamiq, Invision or other industry tools
Proficiency designing high-fidelity mockups using Figma, Sketch or other industry tools
Subject Matter Expertise in interaction design
Experience conducting usability tests (including with users with disabilities) a plus
Experience working with SCRUM in an Agile environment a plus
Group facilitation and teaching (design thinking) skills a plus
Strong verbal and written communication skills, including thorough and methodical attention to detail
Fully fluent in English and able to understand and be easily understood in English
Ability to communicate concepts and recommendations confidently to a variety of audiences
Ability to self-manage time and work independently or as part of a team
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
